• Summary of current service performance
  In October 2008, the Office of Performance Management and Internal Controls conducted a citizen survey to determine the level of customer satisfaction with department operations. Survey questions were designed to solicit information regarding assistance received from the dispatcher or call-taker, timeliness of response, assistance provided on-scene, follow-up investigation, professional competence, fairness, and overall quality of service. The statewide survey results were slightly lower than the previous year. In fact, the percentage of respondents who rated the overall quality of service as “Excellent” or “Very Good” decreased from 83.1 percent the previous year to 82.3 percent.
  
  The following indicates the percentage of respondents who rated service provided by the department as “Excellent” or “Very Good.” (In order to fairly represent results, survey questions marked “Not Applicable” or left blank were not included in the calculations.)
  
  • Assistance received from call-taker or dispatcher - 84.1 percent
  • Timeliness of arrival - 76.3 percent
  • Assistance provided on-scene - 85.0 percent
  • Follow-up investigation - 73.1 percent
  • Professional competence - 83.4 percent
  • Overall quality of service - 82.3 percent
  
  Statewide, 94.3 percent of the survey respondents felt they were treated fairly by department personnel.
• Summary of current productivity
  The Bureau of Field Operations has as its primary responsibility the patrolling of over 64,000 miles of state roadways and interstate highways throughout Virginia. Personnel provide both traffic enforcement and criminal law enforcement. In 2008, Virginia State Troopers assigned to the Bureau of Field Operations:
  
  • Worked a total of 260,690 staff days patrolling 31,867,016 miles of highway.
  • Responded to approximately 1.32 million incidents.
  • Investigated 37,308 vehicle crashes.
  • Assisted 170,133 stranded or otherwise distressed motorists.
  • Responded to 27,909 requests for assistance from sheriffs' departments, 16,714 requests from police departments and 6,361 requests from other local, state and federal agencies.
  • Made 724,348 traffic arrests, including 223,208 for speeding, 86,260 for reckless driving and 7,354 for driving under the influence.
  • Made a total of 24,128 criminal arrests.
  • Performed 40,827 in-depth safety inspections of heavy commercial vehicles and placed 9,372 or 23 percent of these vehicles out of service.
  • Made 2,715 crime prevention presentations to 176,000 citizens.
  • Conducted 948 security assessments on businesses and homes.
  • Committed 3,861 man-hours to crime prevention programs and safety seminars.
  • Achieved a 92.6 percent conviction rate for adjudicated cases.
  • Seized 117 illegal weapons.
  
  The General Investigations Section (GIS) of the Bureau of Criminal Investigation responds to complaints about violations that constitute Class 1, 2 and 3 felonies. Major emphasis is placed on responding to requests from the governor, attorney general, Commonwealth’s attorneys, grand juries, and chiefs of police and sheriffs throughout the Commonwealth. A major priority of the GIS is to provide specialized assistance to local law enforcement agencies. During 2008, GIS conducted 3,634 investigations, of which 1,596 or 44 percent resulted from requests from other law enforcement agencies. GIS special agents made a total of 2,825 arrests.
  
  The Drug Enforcement Section (DES) of the Bureau of Criminal Investigation was established to provide full-time attention to the enforcement of drug laws in Virginia, and is committed to supporting local law enforcement agencies in their efforts. Seven DES regional field offices perform operational narcotics enforcement investigations, as well as support special operations (undercover, wire intercept, marijuana eradication, etc.) initiated by other law enforcement entities. In 2008, the field offices participated in 5,532 investigations that yielded $22,765,921 in seized narcotics, $5,300,557 in seized currency, and 2,048 persons arrested on 3,110 felony and misdemeanor charges. In addition, 2,050 persons were arrested on 1,480 felony and misdemeanor charges in cases where DES assisted other agencies. DES special agents also seized 55 vehicles and 597 weapons. During 2008, 61 methamphetamine lab safety programs were held and 22 methamphetamine labs were dismantled.
  
  During 2008, DES participated in 35 federal, state and local multi-jurisdictional task forces, encompassing 120 local jurisdictions. During this period, the multi-jurisdictional task forces participated in 5,522 investigations that accounted for $18,302,532 in illicit drug seizures, $3,313,144 in seized U.S. currency, and 3,036 persons arrested on 3,974 charges. These task forces also seized 66 vehicles and 384 weapons.
  
  The Commonwealth remains a prime location for the cultivation of the marijuana plant. Virginia’s domestically grown marijuana has the potential for being a major cash crop. With DEA funding, the Department of State Police, along with assistance from other state and local law enforcement agencies, and the Virginia Army National Guard's Reconnaissance Air Interdiction Detachment (RAID) conducted a regular program to eradicate domestically-grown marijuana. In 2008, the State Police and local law enforcement agencies found 13,727 plants in 298 outdoor plots. There were also 5,512 marijuana plants eradicated in 105 indoor growing operations. Marijuana eradication operations resulted in 335 arrests. Seizures included 222 weapons, vehicles, and other personal property valued at $1,013,009. Considering the estimated yield of consumable marijuana from each plant, the cash value of marijuana not reaching the streets as a result of eradication would be in excess of $57 million.
  
  The Governor’s Initiative Against Narcotics Trafficking (GIANT) mission is to facilitate and assure coordination and cooperation among member agencies. GIANT performed 394 operations during 2008 that resulted in 306 arrests, the seizure of $29,235,000 worth of narcotics, 140 weapons, 21 vehicles, and $63,488 in U.S. currency.
  
  The diversion of legitimate pharmaceuticals to illicit purposes continues to be a severe problem in Virginia. The Pharmaceutical Drug Diversion agents work with the DEA, the Department of Health Professions, and the Department of Medical Assistance Services, plus local law enforcement agencies to eliminate the diversion of prescription drugs to illicit purposes. During 2008, Drug Diversion received 2,026 complaints of diversion activities throughout the Commonwealth. In responses to these complaints, 1,140 investigations were initiated. A total of 788 persons were arrested on 1,110 charges. A major educational role of Drug Diversion is teaching local law enforcement officials about the extent of the drug diversion problem in their own jurisdictions and what they can do about it. During 2008, 12 presentations were conducted for 373 health care professionals, and six presentations were conducted for 212 individuals in law enforcement.
  
  The mission of the Counter-Terrorism and Criminal Interdiction Unit (CCIU) is to devote resources and efforts in performing homeland security responsibilities, conduct advanced criminal interdiction investigations, and provide assistance to local law enforcement agencies in communities where the quality of life for its citizens has been negatively impacted by criminal activities. In November 2004, the mission of CCIU evolved to incorporate a new strategic initiative developed to diminish the violence associated with gang-related crimes. The CCIU provides assistance to local law enforcement agencies in identifying gang members and enforcing the laws of the Commonwealth related to gang violence and illegal criminal activities.
  
  The CCIU participated in City/State Partnerships in six jurisdictions during 2008. As a result of these partnerships, 438 individuals were arrested on 679 charges, 85 weapons were seized, and narcotics valued at $207,232 were seized.
  
  The primary purpose of the Criminal Intelligence Division (CID) is to identify, document, and disseminate criminal intelligence concerning persons involved in organized crime or terrorism. CID is currently composed of three units and one section – the Analytical Unit, the Research Unit, the Field Intelligence Unit, the Tactical Intelligence Processing System (TIPS) Section, and the Virginia Fusion Center.
  
  In 2008, the department reorganized several functions within the Bureau of Criminal Investigation and created the High Tech Crimes Division. The primary mission of the High Tech Crimes Division is the successful investigation and prosecution of crimes utilizing or targeting high technology, with an emphasis on eliminating Internet crimes against children. The High Tech Crimes Division includes the High Tech Crimes Section, the Computer Evidence Recovery Section (CERS), the Technical Section, and the Northern Virginia Internet Crimes Against Children (ICAC) Task Force.
  
  The Computer Evidence Recovery Section (previously the Computer Evidence Recovery Unit) provides assistance to local, state and federal law enforcement agencies with on-scene execution of search warrants for computer-related evidence, evidence recovery through forensic examination, and quarterly training classes in computer search and seizure. In 2008, the section completed 109 investigations involving 438 computers and other pieces of digital evidence involving 24,973 gigabytes of data. The section also handled Internet fraud complaints and provided 382 hours of instruction on computer crime.
  
  In 2008, the Technical Section (previously the Technical Unit) received 1,683 requests for service. Of those requests, 402 were in support of federal, state and local law enforcement agencies. Each request was directly related to ongoing criminal investigations, which were supported with the installation of audio and video recording equipment. The section continues to support significant investigations and uses methods and technologies to assist any requesting law enforcement agency. In addition, the section continues to provide audio enhancement services to all law enforcement agencies, as well as supporting the courts and Commonwealth’s attorneys’ offices through installation and operation of 71 closed circuit television systems for victims of child abuse cases. The Techincal Section continues to support state and local law enforcement agencies during hostage/barricade incidents through the deployment of sophisticated technical equipment. In 2008, personnel responded to 16 hostage/barricade incident requests.
  
  The Bureau of Administrative and Support Services (BASS) is comprised of civilian personnel as well as sworn employees. The bureau includes the Divisions of Communications, Criminal Justice Information Services, Finance, Information Technology, Personnel, Property and Logistics, and Training. The management of the department's sworn promotional program is also in BASS. Employees in these areas provide the department, especially troopers and special agents in the field, with essential services through their extensive technical and professional expertise.
  
  The Sex Offender Registry (SOR) is designed to protect the general public, and children in particular, by providing personal descriptive and sentencing information on individuals convicted of certain sex crimes. There were 188,772 searches conducted against the registry for employment-licensure purposes in 2008. During 2008, the Sex Offender Investigative Unit verified 17,350 addresses of violent sex offenders, and initiated 3,300 criminal investigations.
  
  The Automated Fingerprint Identification System (AFIS) searches and stores rolled fingerprints and fingerprints recovered from crime scenes. Currently, there are 1,849,728 ten-print fingerprint records in file and 108,319 fingerprints from unsolved crimes in the database; also, the Slap database has 562,477 images and the Palm database has 28,967.
  
  The Virginia Firearms Transaction Program (VFTP) provides for the approval at the point of sale for all firearms, except antiques, based on the results of a criminal history record information check on the buyer. In 2008, 268,136 firearm transactions were conducted, which is a 19 percent increase in transactions conducted during 2007.
  
  VCheck is Virginia’s Internet-based Instant Background Check program, which was introduced to all firearms dealers registered with the State Police Firearms Transaction Center (FTC) on August 1, 2006. Approval numbers are generated in instant clearances, while transactions that require review or research are routed to the FTC for processing. During 2008, approximately 70 percent of the total transactions, statewide, were processed via the Internet.
  
  The Virginia Criminal Information Network (VCIN) system now serves 683 member agencies with 10,655 terminals (an increase of 166 terminals over the number of terminals in 2007). This system processes messages and/or transactions in approximately three seconds. VCIN currently retains Virginia information relating to 48,096 wanted persons, 1,915 missing adults, 14,111 missing children, and 13,492 stolen vehicles. In 2008, VCIN processed approximately 375,000,000 transactions, a decrease of seven percent from 2007 totals. The decrease is the result of the new "Hot Files" system, which can transmit the results of multiple searches back to the requester in one transmission.
  
  The Virginia Amber Alert System is designed to provide a comprehensive and rapid broadcast of information that will lead to the safe recovery of a child and capture of the abductor. In 2008, seven requests were received for Amber Alert. Two of the requests met the program criteria and were activated.
  
  Enabling legislation enacted by the 2007 Virginia Assembly created the Virginia Senior Alert Program. This program, managed by the Criminal Justice Information Service Division, created policy and guidelines for the State Police to publicize an incident of a missing senior adult. When activated, the information is publicized at www.vasenioralert.com and through notifying our media partners. In 2008, the Senior Alert process was activated on five occasions.
  
  The Information Technology Division operates one of the largest computer centers in state government. Requirements for law enforcement applications are addressed by equipment and software provided by vendors such as Fujitsu Computer Systems, NEC Solutions, UNISYS Corporation, IBM and Sun Micro Systems and Dell Systems. The division operates two separate computer rooms 24 hours a day, seven days per week.
  
  In 2008, the Live Scan Network was expanded to 408 systems in 321 local law enforcement and civil applicant agencies. More than 279,450 arrest fingerprints were electronically transmitted to State Police in 2008 from local law enforcement agencies. This represents 92.5 percent of the arrest volume in Virginia. Approximately 90 percent of the arrests received electronically at State Police were processed without human intervention.
  
  In 2008, almost 187,000 applicant prints were processed through the automated applicant system, which reduces the turnaround time from months to days. Over seventy percent of these applicant requests were initiated at Live Scan devices and were processed with minimal human intervention.
  
  The Finance Division encompasses a wide range of financial functions. It is responsible for preparing, monitoring, and accounting for the department's annual operating budget, which was approximately $286,000,000 for FY2008, including federal grants.
  
  The Property and Logistics Division is responsible for a variety of property management functions, including the procurement, warehousing, and distribution of more than $28,631,156 in supplies and equipment in 2008.
  
  The Property and Logistics Division is also responsible for the management and maintenance of facilities at approximately 115 buildings and grounds across the state. The renovation of the original State Police Administrative Headquarters building was completed in 2009.
  
  On July 13, 2004, Colonel W. Steven Flaherty, State Police Superintendent, and Mr. Mark Moon, Vice President and General Manager of Motorola, signed a $329 million contract between Motorola and the Commonwealth of Virginia for the design, construction, and implementation of the Statewide Agencies Radio System (STARS). The implementation phase of STARS is now underway.
  
  There were no trooper trainees hired in 2008. Twelve commercial vehicle enforcement officers (CVEOs) were hired for the 32nd CVEO Basic School.
  
  During 2008, the Training Division, through the Virginia State Police Academy, provided 9,075 hours of instruction in 343 sessions for 7,540 employees, and 1,550 students from outside agencies.

• Summary of Major Initiatives and Related Progress
  After the September 11, 2001, terrorist attacks, law enforcement agencies were forced to meet the informational demands created by the increased focus on terrorism. As a result, the resources needed to provide proactive intelligence operations have increased exponentially, thus compelling law enforcement agencies to consider the concept of a Fusion Center. This concept envisions bringing key critical response elements together in a secure, centralized location in order to facilitate the sharing of counter-terrorism intelligence information. The Governor’s Office and the Secure Virginia Panel adopted this concept, thus creating the Virginia Fusion Center (VFC).
  
  The VFC is staffed by sworn and civilian personnel twenty-four hours a day, seven days a week. The Watch Center handles all incoming information to the VFC and classifies, prioritizes, and disseminates real time, pertinent information. Analysts assigned to the VFC review, correlate, analyze, disseminate, and file the information received pertaining to all criminal activity, including terrorism. In addition, the analysts prepare reports, provide in-depth analysis, and support directed intelligence operations related to all crimes and all hazards in the Commonwealth of Virginia. The operation of the VFC greatly enhances the department’s abilities to collect, correlate, analyze, and disseminate all crimes/all hazards intelligence information in a more efficient and effective manner.
  
  During emergencies, the visiting agency work area in the VFC may be occupied by local, state, and federal law enforcement agencies, public safety, emergency management, and/or the military in preparation for, or response to, an incident. The VFC personnel will maintain liaison with representatives from these agencies in order to facilitate and ensure communication between the Virginia State Police and those agencies, allowing for a more coordinated response.
  
  The Statewide Agencies Radio System (STARS) was originally conceived to be an upgrade to the Virginia State Police's antiquated 1977 land mobile radio system. As planning progressed, the project evolved into a shared system composed of the twenty-two state agencies that use two-way radio communication as a regular part of their operations. The implementation phase of STARS is now underway. STARS will be one of the first statewide systems to employ digital trunked technology in the VHF 150 MHz band. It will also be one of the first projects to employ an integrated voice and data land mobile radio architecture, which uses the same mobile radio for both voice and law enforcement computer communications. Virginia will, therefore, have statewide mobile data coverage.
  
  The department will be using $44,176,000 in Purdue Pharma funds in order to:
  
  • Build a driver training track;
  • Develop the Virginia Intelligence Management System;
  • Build a new garage;
  • Continue the STARS project;
  • Establish a forensic laboratory; and
  • Replace and improve central criminal repositories and support systems.
• Summary of Virginia's Ranking
  The purpose of the accreditation process is to improve the delivery of law enforcement services by demonstrating that an agency’s operations are in compliance with generally accepted standards. Accreditation requires a comprehensive review of every aspect of the department’s organization, operations, and administration.
  
  In 1986, the Virginia State Police became the second state law enforcement agency in the nation to be accredited by the Commission on Accreditation for Law Enforcement Agencies (CALEA), Inc. In 1991, 1996, 2001, 2004 and again in 2007, the department achieved reaccreditation following an on-site inspection and review by CALEA assessors of the agency’s policies, procedures, and operations. Maintaining accredited status is an on-going project for all accredited law enforcement agencies and requires constant monitoring and periodic updating of policies and procedures to ensure compliance with internationally accepted law enforcement accreditation standards. In December 2004, the department was one of eleven law enforcement agencies in the nation awarded a Certificate of Meritorious Accreditation for successfully maintaining accredited status for over 15 years.
• Summary of Customer Trends and Coverage
  The population in Virginia is growing and changing. From 1990 to 2008, the population in Virginia increased 25.6 percent. Population growth has increased traffic in Virginia. In the last ten years, the number of registered vehicles grew 27.7 percent, while the vehicle miles traveled increased 7.9 percent. As the state has grown, so has the demand for law enforcement services.
  
  The aging of the Baby Boom generation will create new challenges for the department. As the elderly population increases, elder abuse and other crimes against the elderly will almost certainly increase. Older drivers may also present problems for the law enforcement community.
  
  Upon request, the Department of State Police currently provides crime prevention, personal safety, and traffic safety courses to our senior citizens. Trained crime prevention specialists are assigned to division and area offices throughout Virginia, providing programs to various community groups. They have brochures and hand-outs formatted for the elderly to reinforce their program message. The Protect and Respect Intergenerational Mentoring Program was officially launched in May of 2003. It was created to strengthen the Commonwealth’s focus on crime prevention, to reduce elder abuse and victimization, to help eliminate financial fraud and scams targeting seniors, to promote fire safety and teach effective emergency responses, and to provide needed resources to improve the overall quality of life for seniors. Covering more than 30 topics in all, courses are bundled according to regional and local needs to form customized training programs that address the crime prevention needs and safety concerns in each community.
  
  The Department of State Police will continue to provide pertinent programs to senior groups throughout Virginia to ensure that program objectives are met and that those communities requesting assistance are receiving law enforcement support to the degree necessary in identified problem areas. This will provide senior citizens with a higher degree of confidence that they are safe in their neighborhoods and on the highways and are less likely to become targets for criminal activity.
  
  Other demographic changes may also impact the department and its operations. Certain minority populations in Virginia are increasing. In 1990, the Hispanic population accounted for 2.6 percent of the total population while the Asian population made up 2.5 percent. In 2007, these figures increased to 6.6 percent and 4.8 percent respectively. Many of these persons do not speak English. The department will need to prepare itself to provide law enforcement services to these growing populations.

• Summary of Future Direction and Expectations
  In order to accomplish its mission and accommodate increased workload, the department needs to increase manpower to levels recommended by approved staffing models. The department needs to add approximately 618 sworn employees and 158 support personnel over a six-year period. These personnel would allow the department to address a number of emerging public safety issues. These issues include terrorism, Internet crimes against children, illegal firearms purchases, sex offenders, and identity theft.
  
  In addition to providing traditional law enforcement services, law enforcement agencies now have to prepare for potential terrorist incidents. By managing terrorism intelligence through the Virginia Fusion Center and Joint Terrorism Task Forces and providing terrorist incident response with the Homeland Security Division, the Department of State Police will be able to provide the highest level of protection to the citizens of Virginia.
  
  The use of computers and the Internet to exploit children is an increasing problem that is currently under policed. The department needs to augment its High Tech Crimes Division to protect children across the state, deter Internet predators, and successfully prosecute high tech offenders. Staffing in the Computer Evidence Recovery Section and the Technical Section should be increased to handle the increased workload.
  
  When the Firearms Transaction Program identifies a person attempting to illegally sell or purchase a firearm, the department initiates a criminal investigation into the matter utilizing patrol troopers. The department should establish a separate unit to investigate violations of Virginia’s firearms laws and provide on-site presence at large gun shows.
  
  Identity theft is a significant and growing problem in Virginia. Crimes associated with identity theft cause significant economic and emotional injury. The department needs additional manpower to aggressively combat these crimes.
  
  The department’s current overtime policy adversely impacts manpower availability. The negative impact is due to the build up of both compensatory and overtime leave, which must be paid back within 12 months (compensatory leave) or managed after an accumulation of more than 48 hours (overtime leave). If the department had adequate funding to reimburse non-exempt sworn employees for overtime, the effect would be to add thousands of man hours to department operations without additional positions. The department should maximize the use of sworn personnel by paying them for overtime in lieu of giving them leave.
  
  Commercial vehicle enforcement officers (CVEOs) are assigned to weighing operations at Department of Motor Vehicle (DMV) Motor Carrier Service Centers to enforce the dimension and weight laws of the Code of Virginia. Their activities are typically restricted to the DMV Motor Carrier Service Centers. Although CVEOs are certified law enforcement officers, they do not receive the same level of training as troopers, limiting the ability of the department to effectively deploy these officers, particularly in emergency situations. In order to enhance flexibility and operational effectiveness, the department should convert 72 CVEO positions to trooper positions.
  
  The department cannot accomplish its mission without adequate levels of support personnel. Additional support personnel are urgently needed to perform critical operational and administrative functions.
• Summary of Potential Impediments to Achievement
  In recent years, the Department of State Police has seen its workload increase dramatically, while its manpower resources have remained relatively stagnant. Statewide, sheriff’s offices and county/town police departments have reacted to the increased demands by augmenting their sworn strength 24.6 percent from 1998 to 2008. However, the department’s sworn strength only increased 6.0 percent during that period. In order to effectively accomplish its mission, the department must be adequately staffed.
  
  The increased manpower needs identified by the department’s staffing methodologies are clearly supported by demographic and workload changes in Virginia. Population, housing, registered vehicles, and vehicle miles traveled have all risen sharply. These, in turn, have created an increased demand for law enforcement services.
  
  There are also emerging issues in public safety that the department must have adequate manpower to address. These issues include terrorism, Internet crimes against children, illegal firearms purchases, sex offenders, and identity theft.
  
  Changes driven by VITA transformation activities significantly impact the department’s ability to support network and PC operations. Agency overhead costs have increased. In addition, recent changes in cost schedules have adversely impacted the department's ability to project IT costs, particularly when seeking grant funding. It is imperative that VITA is responsive to the department’s network and PC support needs by providing high quality and timely service to all department offices located throughout the Commonwealth so that public safety is not jeopardized.
  
  In recent years, the department has struggled with increased operating costs. Dramatic increases in the cost of gasoline and insurance have forced the department to leave authorized positions vacant to accommodate funding shortages. These vacancies severely impact operational effectiveness and diminish the quality of law enforcement services provided to the citizens of Virginia.

• Description of the Agency's Products and/or Services:
  Information Technology Systems
  Criminal Justice Information Services
  Telecommunications and the Statewide Agencies Radio System
  Firearms Transaction Program
  Sex Offender Registry Program
  Concealed Weapon Program
  Aviation Operations
  Commercial Vehicle Enforcement
  Counter-Terrorism
  Help Eliminate Auto Theft Program
  Drug Enforcement
  Criminal Investigation and Intelligence Services
  Uniform Patrol Services
  Motorist Assistance Program
  Insurance Fraud Program
  Vehicle Safety Inspections
  Administrative and Support Services
• Factors Impacting Agency Products and/or Services:
  In recent years, the Department of State Police has seen its workload increase dramatically, while its manpower resources have remained relatively stagnant. Statewide, sheriff’s offices and county/town police departments have reacted to the increased demands by augmenting their sworn strength 24.6 percent from 1998 to 2008. However, the department’s sworn strength only increased 6.0 percent during that period. In order to effectively accomplish its mission, the department must be adequately staffed. Significant increases in manpower are clearly justified by department staffing studies.
  
  The increased manpower needs identified by the department’s staffing methodologies are clearly supported by demographic and workload changes in Virginia. Population, housing, registered vehicles, and vehicle miles traveled have all risen sharply. These, in turn, have created an increased demand for law enforcement services.
  
  There are also emerging issues in public safety that the department must have adequate manpower to address. These issues include terrorism, Internet crimes against children, illegal firearms purchases, sex offenders and identity theft.
  
  Changes driven by VITA transformation activities may impact the department’s ability to support network and PC operations. Agency overhead costs may increase to meet the transformation mandates. In addition, recent changes in cost schedules have adversely impacted the department's ability to project IT costs, particularly when seeking grant funding. It is imperative that VITA is responsive to the department’s network and PC support needs by providing high quality and timely service to all department offices located throughout the Commonwealth so that public safety is not jeopardized.
  
  In recent years, the department has struggled with increased operating costs. Dramatic increases in the cost of gasoline and insurance have forced the department to leave some authorized positions vacant to accommodate funding shortages. These vacancies severely impact operational effectiveness and diminish the quality of law enforcement services provided to the citizens of Virginia.
• Anticipated Changes in Products or Services:
  In order to accomplish its mission and accommodate increased workload, the department needs to increase manpower to levels recommended by approved staffing models. The department anticipates adding approximately 618 sworn employees and 158 support personnel over a six-year period. These personnel would allow the department to address a number of emerging public safety issues.
  
  If the department does not receive additional manpower and increased funding to accommodate increased operational costs, its services to the citizens of Virginia will, unfortunately, decrease significantly. Response times to calls for service will increase, adversely impacting public safety and decreasing customer satisfaction. The department's ability to provide support to local law enforcement agencies will also be diminished.

• Financial Overview:
  The chief source of funding for the Department of State Police is the general fund. The agency also collects special fund revenue, Highway Maintenance Funds and Federal funds. Funding sources for FY2010 include:
  
  • General Fund – 74.65%
  • Dedicated Special Revenue - 1.46%
  • Special Fund – 16.90%
  • Highway Maintenance Funds – 3.0%
  • Federal Funds – 3.98%
  • Trust Funds - .01%
  
  Special Fund Revenue
  
  Revenue received from DMV is calculated at $2 per vehicle registered in the Commonwealth. These funds are used to support the Safety Program.
  
  Revenue generated from the food service provided to students attending the State Police Academy is used to support cafeteria operations.
  
  Cash received from the State Corporation Commission is used to support the HEAT Program, the Insurance Fraud Program, and 24 FTEs transferred to the department during the 1995 Session of the General Assembly.
  
  Other special funds include revenue generated from the sale of concealed weapons permits, revenue generated from the fee charged to perform sex offender registry searches, revenue received from the sale of surplus properties, and court awards of seized assets.
• Financial Breakdown:

  	FY 2011			FY 2012
  	General Fund	Nongeneral Fund		General Fund	Nongeneral Fund
  Base Budget	$215,438,872	$73,161,877		$215,438,872	$73,161,877
  Change To Base	$0	$0		$0	$0
  Agency Total	$215,438,872	$73,161,877		$215,438,872	$73,161,877

  This financial summary is computed from information entered in the service area plans.

• Overview
  The department’s workforce is comprised of 73.05 percent (1,887) sworn employees and 26.95 percent (696) civilian employees. The department’s employees are broken into three basic service areas.
  
  • Crime detection, investigation, and apprehension
  • Information technology, telecommunication, and records management
  • Administrative and support services
  
  The department is organized according to function:
  
  • The Superintendent’s Office is responsible for the proper and efficient administration, control, and operation of the Department of State Police. The Superintendent’s Office is also responsible for providing executive protection for the Governor.
  • The Bureau of Administrative and Support Services (BASS) is comprised of most of the department’s civilian personnel as well as some sworn employees. The Bureau includes Communications, Criminal Justice Information Services, Information Technology, Personnel, Property and Logistics, Training, and Finance.
  • The Bureau of Field Operations (BFO) has the primary responsibility of patrolling over 64,000 miles of state roadways and interstate highways throughout Virginia. Personnel provide both traffic enforcement and criminal law enforcement. The Bureau also is responsible for managing the Motor Vehicle Safety Inspection Program, enforcing motor carrier and commercial vehicle safety regulations, and providing aviation support.
  • The Bureau of Criminal Investigation (BCI) provides a thorough and comprehensive investigation of all criminal matters mandated by statute and established department policy and maintains an intelligence system relative to criminal activity in Virginia.
• Human Resource Levels

  Effective Date	9/1/2009
  Total Authorized Position level	2812
  Vacant Positions	-232
  Current Employment Level	2,580.0
  Non-Classified (Filled)	1
  Full-Time Classified (Filled)	2583		breakout of Current Employment Level
  Part-Time Classified (Filled)	0
  Faculty (Filled)	0
  Wage	214
  Contract Employees	92
  Total Human Resource Level	2,886.0		= Current Employment Level + Wage and Contract Employees

• Factors Impacting HR
  The Virginia State Police, like most agencies, is managing an aging workforce. There are a number of issues that face management and are especially important in addressing the challenges of the aging workforce, to include recruitment, discrimination against older workers, employee retention, training, productivity, succession planning, and retirement.
  
  Since 2005, the average age of the department’s workforce has increased by 1.3 years for sworn employees and 1.4 years for civilian employees. The average (mean) age for all state employees is 46 years of age.
  
  • 57.61 percent (1,488) of the current workforce is 40 years old or older
  • 28.38 percent (733) of the current workforce is 50 years old or older
  • 6.27 percent (162) of the current workforce is 60 years old or older
  • .23 percent (6) of the current workforce is 70 years old or older
  
  As of June 30, 2009, our oldest employee is 79 years old and has 13.9 years of State service.
  
  The average age for males is 41.6, while the average of females is 46.6.
  
  The Recruitment Unit includes one first sergeant, one sergeant, three full-time recruiters, and one part-time secretary. Refocusing recruitment efforts to generate a diverse and qualified applicant pool has enabled the department to concentrate on recruiting and hiring the most qualified, diverse workforce to meet the demands of policing in our global communities. Specific recruitment strategies were designed and implemented to aid in accomplishing the goals of the unit.
  
  As budget permits, the department hires approximately 180 trooper trainees per year, which fills two basic trooper schools each calendar year. This allows our agency to recruit new troopers continuously and backfill positions vacated by troopers who receive promotions or separate from the department.
  
  Since FY2005, the average years of service for both sworn and civilian personnel has dropped. Since FY2005, the average years of service for sworn employees has decreased by 0.4 years--a 2.94 percent decrease. Over the same period, average years of service for civilians has decreased by 0.9 years--a 7.63 percent decrease. A significant reason for the decrease in the number years of service is due in large part to our senior employees retiring. Retirements (service and disability) make up 42.50 percent of the total separations in 2009.
  
  As of June 30, 2009, the average years of service for male employees is 13.5 years and the average for female employees is 11.8 years.
  
  Total turnover for the department is 4.65 percent, which is a decrease of 2.51 percent from FY2008. Turnover for sworn employees has decreased by 2.53 percent since FY2008. Total turnover is 4.85 percent less than the 9.50 percent turnover percentage for the State.
• Anticipated HR Changes
  The department has analyzed its staffing needs and updated its Manpower Augmentation Plan. In recent years, the Department of State Police has seen its workload increase dramatically, while its manpower resources have remained relatively stagnant. Significant increases in sworn manpower are clearly justified by department staffing studies based on documented workload.
  
  It must also be noted that the department cannot accomplish its mission without adequate levels of support personnel. Additional support personnel are urgently needed to perform critical operational and administrative functions.
  
  Recommendations from the 2009 Manpower Augmentation Plan include:
  
  1. Increase BFO manpower to levels recommended by the Trooper Allocation and Distribution Model.
  
  2. Add additional positions for motorcycle units in Divisions 3, 5 and 7.
  
  3. Add one sergeant and four trooper positions for executive protection assignments in Division 7.
  
  4. Increase BCI manpower to levels recommended by the BCI Special Agent Staffing Model.
  
  5. Add one special agent to the Chesapeake Field Office to work cold case investigations.
  
  6. Add two special agents to the Fairfax Field Office to staff additional task forces.
  
  7. Augment staffing in the Virginia Fusion Center.
  
  8. Add two special agents to support the Joint Terrorism Task Forces.
  
  9. Create the Homeland Security Division by reorganizing the Counter-Terrorism and Criminal Interdiction Unit and adding personnel with special training and equipment.
  
  10. Augment the High Tech Crimes Division to protect children across the state, deter Internet predators, and successfully prosecute high tech offenders.
  
  • Establish an ICAC Section within the High Tech Crimes Division.
  • Increase staffing in the Computer Evidence Recovery Section to handle increased workload.
  • Increase staffing in the Technical Section to handle increased workload.
  
  11. Augment staffing in the Firearms Transaction Center and dedicate troopers to investigate the illegal sale and purchase of firearms and to provide on-site presence at selected gun shows to handle violations of firearm laws.
  
  12. Create an Identity Theft Unit within the Bureau of Criminal Investigation.
  
  13. Pay non-exempt sworn employees for overtime in lieu of giving them compensatory or overtime leave.
  
  14. Convert commercial vehicle enforcement officers to troopers.
  
  15. Expand the Sex Offender Investigative Unit.
  
  16. Augment support personnel to accommodate increased workload and staffing levels.

• Narrative overview of the current state of IT in the agency:
  The department operates multiple critical systems that support local, state, and federal law enforcement efforts across the Commonwealth. This includes over 20 systems and/or applications that are available 24 hours a day, 7 days a week, such as the Computerized Criminal History System (CCH), the Sex Offender Registry (SOR), the Automated Fingerprint Identification System (AFIS), the Firearms Transaction Processing System (FTP), the Tactical Intelligence Processing System (TIPS) and the Virginia Criminal Information Network (VCIN) which supports all these systems.
  
  The VCIN System provides criminal justice agencies throughout Virginia with rapid access to local, state, and national files related to wanted or missing persons, escapees, stolen property, criminal history, driver information, sex offender data, hazardous material spills, severe weather conditions, and airplane crashes. The primary function of VCIN is to provide a means of rapid communications for criminal justice agencies throughout the Commonwealth of Virginia. VCIN is also a central gateway to national systems such as the Federal Bureau of Investigation’s National Crime Information Center (NCIC) and the International Justice and Public Safety Information Sharing Network (NLETS). It would be a significant public safety issue if the VCIN System failed for any length of time (Constituent Service and Operational Efficiency issues).
  
  In July 2004, State Police signed a $329 million contract between Motorola and the Commonwealth of Virginia for the design, construction, and implementation of the Statewide Agencies Radio System (STARS). The STARS program is administered by the Property and Logistics Division and its operations are overseen by the Communications Division. STARS provides multi-channel, trunked, digital voice and data wireless communications that are specifically designed for public safety requirements, based on APCO Project 25 technology. The existing State Police microwave radio network’s technology and capacity are being upgraded and disaster recovery alternate paths are being added. The STARS contract provides for essential public safety grade communications that can operate seamlessly throughout the Commonwealth for the 21 state agencies and facilitate interoperability with local governments and federal agencies. It would be a significant public safety issue if STARS failed for any length of time (Constituent Service and Operational Efficiency issues).
  
  In August 2004, the department replaced its Unisys IX 4400 mainframe with UNIX servers based on the Sun Solaris operating system. The COBOL programs for the Computerized Criminal History, Wanted, Incident-Based Reporting, Firearms Transaction Processing, and other critical systems were ported over to the UNIX servers through the use of proprietary software which emulates the Unisys environment. The Mapper systems (intelligence, investigative and administrative), which are proprietary to Unisys, were also ported over to the UNIX Solaris systems.
  
  Many of the applications that were ported over were developed 30 years ago and have become increasingly difficult to support because they utilize outdated proprietary software tools. Personnel to support these products will be increasingly difficult to find in the IT staffing market place. Additionally, the use of the proprietary emulation software further increases the risk to the department. Non-general funding has been identified to support the replacement of many of these critical systems such as CCH, IBR, and Firearms. It would be a significant public safety issue if any of these systems failed for any length of time (Constituent Service and Operational Efficiency issues). The Mapper systems are also at risk as the vendor will most likely be gradually reducing support for this proprietary product as its use is decreasing in the marketplace. Funding has also been identified to address some of the Mapper systems.
  
  Both the COBOL and Mapper systems are considered transitional in Virginia’s Enterprise Architecture standards. This requires the State Police to develop plans to replace these systems. Several major initiatives, which are described in a later section, have been identified to address replacement of these systems.
  
  State funding was received in the 2006-08 biennium to begin the replacement of the CCH, Wanted and other legacy systems. The new Wanted/Hotfiles System went into production in January 2008. Detailed software requirement specifications are being drafted for the new CCH System. The new Firearms and Mental Health systems will be implemented by the end of 2009. Additional non-general funding has been identified to continue these efforts in the 2010-12 biennium.
  
  The AFIS System has been upgraded to handle palm print submissions and searches. Procurement of a replacement system for the Electronic Fingerprint Archive System (EFAS) is underway and is expected to be implemented in FY2010. A Central Criminal Images System (CCIS) that allows access by local law enforcement agencies to the mugshot images that VSP receives as part of the arrest data was implemented in March 2008. A Digital Crime Scene Image System is in the process of being implemented in State Police offices. This system provides for automated submission, processing and electronic storage of digital photos taken by investigators.
  
  The VCIN Fujitsu and AIX servers are an essential component of Virginia’s law enforcement and homeland security systems. They contain critical statewide applications (CCH, SOR, IBR, Hotfiles, Amber Alert, Investigative/Intelligence Data, etc.) that law enforcement agencies throughout Virginia rely upon in their day-to-day operations. The VCIN servers must be periodically expanded to handle the higher transaction and database volumes and new and enhanced applications. Transaction volumes are greatly increasing in both the criminal justice community and private sector. In addition, the VCIN server systems require periodic replacements/upgrades to ensure their reliability and the continuation of maintenance and support. VSP has relied upon federal grants for the upgrade of systems for more than five years. A stable annual source of funding needs to be identified to keep this essential system up to date, reliable and able to maintain its service levels to the criminal justice community. It would be a significant public safety issue if the VCIN servers failed for any length of time. (Constituent Service and Operational Efficiency issues)
  
  The department has established a disaster recovery site for the VCIN System operations. This site was recently moved to provide for a better communications infrastructure. The current configuration of this site is limited to mainly VCIN functionality and will need to be upgraded to handle VSP’s other essential applications such as Sex Offender, Amber Alert, etc.
  
  The department’s Information Technology Division personnel are supplemented by contractual personnel due to a lack of sufficient state-funded IT positions. This has resulted in reliance upon contractual personnel for critical system support and implementation of projects. Recently, the department has added several positions to the IT Division which have helped to decrease this risk.
• Narrative description of the factors impacting agency IT:
  As a result of the events of September 11, 2001, the federal government has mandated new standards to improve law enforcement information sharing nationwide. These standards are critical to homeland security efforts and are based on the National Information Exchange Model (NIEM). It is important to note that the U.S. Department of Justice has mandated the adoption of this standard for states and localities that are competing for federal grants. Major changes are needed to State Police applications to meet these requirements.
  
  Virginia’s Enterprise Applications Program is looking at data standards among state agencies to improve communications between agencies and systems. This potentially could conflict with the national information sharing initiatives such as NIEM.
  
  There is increasing pressure on VSP to provide for statewide information sharing services from the criminal justice community in Virginia. This would also include transmission of data to the new FBI N-DEx system for national sharing. There are multiple regional sharing systems being implemented in Virginia. It is critical that VSP provide a leadership role in ensuring that information cannot only be shared statewide among these and local systems, but be provided at a national level. A major upgrade of VSP systems and expansion of VSP IT personnel will be required to implement and support these services.
  
  The implementation of Virginia’s Project Management Standard by VITA has greatly increased the workload on the department’s systems analysts, added to the project costs, and lengthened the time to implement projects. Effective project planning is critical to the success of a system and VSP’s IT Division needs project management personnel to oversee these efforts. One Project Manager position has been established but funding restrictions have prevented it from being filled.
  
  The establishment of Virginia’s Enterprise Architecture (EA) standards requires that agencies adopt a plan to transition the legacy technologies (e.g. COBOL, Mapper, etc.) to a more open and modern platform. VSP’s chosen platform (Oracle, Java/JEE, Websphere, Solaris operating system) meets the EA requirements. Procurement of applications that meet these requirements, however, will limit the choices available for purchase.
  
  The uncertainty of the status of Virginia’s Enterprise Applications and the lack of funding has delayed the automation of multiple critical administrative systems such as Human Resources (which is mostly Mapper based), Accounts Receivables, and Inventory and Asset Management systems. Delaying the replacement of these systems increases the risk of their failure.
  
  The VITA/NG partnership has greatly increased the operational costs and complexity of management of the network, Exchange servers, and PC operations. It takes VSP personnel longer to resolve issues, renew maintenance support, and procure equipment and software. It has also required more oversight time on the part of IT management. It is critical that VITA/NG be responsive to the department’s network and PC procurement and support needs by providing high quality, affordable and timely service to all department offices located throughout the Commonwealth.
  
  The Sex Offender Registry and Mental Health Record checks are expected to continue to undergo significant legislative changes. VSP needs sufficient IT staff to respond to these endeavors without impacting the schedules of other projects. Historically, resources have been diverted to implement these changes, causing significant delay with other projects.
• Describe any anticipated or desired changes to agency IT:
  The department is undertaking a number of information technology projects designed to improve service delivery, increase operational efficiency, and reduce risk. These projects are closely aligned to the department’s long range goals, objectives and performance measures. Successful completion of these projects is essential for meeting or exceeding performance measure targets and providing the highest quality of law enforcement service to the citizens of Virginia.
  
  SERVICES TO CITIZENS
  
  In the Services to Citizens category, the department is engaged in a Law Enforcement line of business. The department intends to transform one function within this line of business.
  
  • Criminal Investigation, Surveillance and Intelligence Gathering—which includes gathering intelligence, collecting evidence required to determine responsibility for a crime, evaluating and analyzing evidence, and/or monitoring and questioning affected parties.
  
  Law Enforcement Activity Management System (LEAMS)
  
  The department has received federal grant funds for the Law Enforcement Activity Management System (LEAMS) project which was initiated in FY2008. The LEAMS project will provide a comprehensive system to support the documentation of criminal investigations and related law enforcement activities and reduce the agency’s dependence on burdensome paper-based workflows and difficult-to-change legacy technologies. The federally funded LEAMS system will replace multiple legacy Mapper systems (FACTS, Evidence Tracking, Legal Documents, etc.) that are critical to the department’s investigative units. LEAMS has received development approval from VITA and the ITIB and Phase 1 is expected to be implemented in 2010. The system will make use of up-to-date technology to upgrade process controls, management oversight, data quality, timeliness, system access, analytical tools, and intra-agency and inter-agency cooperation (Constituent Service and Operational Efficiency issues). In addition, it should be noted that several of the department's performance measures involve the successful completion of criminal investigations. The LEAMS project supports five of the department’s objectives, including two key objectives:
  
  • Enhance public safety by investigating and successfully closing cases concerning sex offenders who fail to register in accordance with the Code of Virginia (Key Objective).
  • Improve the response to citizens requesting police services to ensure the safety of victims and increase the likelihood of apprehending offenders (Key Objective).
  • Continue to enforce drug laws in Virginia.
  • Investigate and solve crimes in Virginia.
  • Decrease insurance fraud in Virginia.
  
  This project will facilitate the investigative process and enhance the department's ability to meet or exceed several performance measure targets involving criminal investigations (Strategic Alignment issues).
  
  MODE OF DELIVERY
  
  In the Mode of Delivery category, the department is engaged in a Public Goods Creation and Management line of business. The department intends to transform two functions within this line of business.
  
  • Information Infrastructure Management—which involves the management and stewardship of a type of information by the state government and/or the creation of physical communication infrastructures on behalf of the public in order to facilitate communication. This includes the management of large amounts of information, such as criminal records, the creation of information and data standards relating to a specific type of information, and the creation and management of physical communication infrastructures on behalf of the public.
  
  • Regulatory Compliance and Enforcement—which involves the direct monitoring and oversight of a specific individual, group, industry, or community participating in a regulated activity via market mechanisms, command and control features, or other means to control or govern conduct or behavior.
  
  In the Public Goods Creation and Management line of business, the department has received planning approval for three major projects: Replacement and Enhancement of the Central Criminal History (CCH) application, Replacement and Enhancement of the Statewide Incident-Based Reporting System (IBR), and Improvement of the Central Criminal Repository and Support Systems. Non-major projects in this line of business include the following:
  
  • Automated Fingerprint Identification System (AFIS) Upgrade
  • Enhancement of the Core Sex Offender Registry System
  • Replacement of the Consolidated Applicant Tracking System (CATS)
  • Automation of the Motor Vehicle Inspection Program
  
  Replacement and Enhancement of the Central Criminal History Application
  
  The CCH application is accessed extensively by the criminal justice community to determine an offender’s identification and his/her prior criminal record. The current legacy Computerized Criminal History System is more than 30 years old and does not meet Virginia's Enterprise Architecture standards (Constituent Service and Operational Efficiency issues). This system is the sole repository for Virginia's arrests and court dispositions and is relied upon by the entire criminal justice community (law enforcement, courts, Commonwealth attorneys, jails, etc.) for accurate offender information. The CCH System records are based on fingerprint submissions from law enforcement, which ensure the accuracy of the records. In 2004, the CCH System was moved from the Unisys mainframe to a UNIX based system. Although it runs on a modern hardware environment, it is not able to take advantage of many of the features of that environment because it relies upon a proprietary emulation package to operate. Additionally, because of the older and proprietary features of this system, support personnel are increasingly difficult to find in the marketplace, which further increases risk. Its older architecture makes it difficult to respond to legislative initiatives, prevents needed database enhancements, makes interfaces more difficult and costly to implement, and requires IT staff for routine report generation. Because of the risk associated with the system and the need to respond better to changing business and legislative needs, it is essential that the system be replaced (Constituent Service and Operational Efficiency issues).
  
  Replacement of this system will provide for increased public safety and improved interfaces with other agencies. Ensuring that law enforcement agencies have rapid access to critical criminal justice information, such as investigative cases, sex offender information, crime incident data and criminal history data, increases the likelihood of apprehending offenders. This project is aligned with Goals 3 and 5 in the COVA IT Strategic Plan. In addition, the CCH system directly supports the following department objectives, including two key objectives:
  
  • Enhance public safety by investigating and successfully closing cases concerning sex offenders who fail to register in accordance with the Code of Virginia (Key Objective).
  • Improve the response to citizens requesting police services to ensure the safety of victims and increase the likelihood of apprehending offenders (Key Objective).
  • Prevent the illegal sale or purchase of firearms.
  • Enhance public safety by making information available to citizens regarding the location of known sex offenders.
  
  Replacement and enhancement of the CCH system is critical for achievement of the department’s performance measure targets associated with these objectives (Strategic Alignment issues).
  
  Replacement and Enhancement of the Statewide Incident-Based Reporting System (IBR)
  
  The IBR replacement project will improve the submission and access of incident and arrest information from local law enforcement agencies. Local agencies throughout Virginia are mandated to report statistical information monthly on incidents and arrests on certain categories of crimes. The department, in turn, provides this data to the National Incident-Based Reporting System (NIBRS) operated by the FBI. The current IBR system is based on transitional technology (MFCOBOL) and relies upon the proprietary emulation software for its operations. The current IBR system is difficult to maintain or enhance because of its design and architecture. Numerous enhancements to this system have been requested, including reporting of data to the FBI’s N-DEx system, geo-coding of data, and incorporation of an offense tracking number to provide for correlation with other databases. Unfortunately, these enhancements are too costly to implement in the current system environment. The enhancements will increase the detection of crime trends and aid investigators in determining where to concentrate their efforts (Constituent Service and Operational Efficiency issues). This project directly supports COVA IT Strategic Goals 1, 2 and 3. In addition, the IBR system supports three of the department’s objectives, including two key objectives:
  
  • Enhance public safety by investigating and successfully closing cases concerning sex offenders who fail to register in accordance with the Code of Virginia (Key Objective).
  • Improve the response to citizens requesting police services to ensure the safety of victims and increase the likelihood of apprehending offenders (Key Objective).
  • Investigate and solve crimes in Virginia.
  
  Replacement and enhancement of the IBR system is critical for meeting performance measure targets associated with these objectives (Strategic Alignment issues).
  
  Improvement of the Central Criminal Repository and Support Systems
  
  The department has multiple Mapper and MFCOBOL systems that support law enforcement operations and other central repositories, such as the Consolidated Applicant Tracking System, Mentally Incapacitated, Gun Sellers and other databases, Central ORI and Statute tables, etc. Because of the legacy architecture, it is difficult to interface these systems with the newer applications. This adds complexity for the newer applications and it is becoming increasingly difficult to find personnel to support these systems. In addition, some of the functionality is duplicated between systems. This project will ensure that these repositories will be available in the future to support the law enforcement efforts and legislative mandates for the department (Constituent Service and Operational Efficiency issues). These efforts directly support Goals 3 and 5 of the COVA Strategic IT plan.
  
  The department will continue to modernize and replace legacy Mapper and COBOL applications with new applications that are built on Oracle, Java/JEE, and Solaris platforms. The lack of legacy support personnel in the marketplace coupled with the reliance upon vendor proprietary products put these systems at risk (Constituent Service and Operational Efficiency issues). Purchase of proven off-the-shelf applications, especially where the source code can be procured, will be reviewed as an option. In-house development will be considered in cases where there are no viable, cost-effective solutions in the marketplace. In either case, preference will be given to n-tiered, SOA applications that conform to the EA standards (Strategic Alignment).
  
  These software solutions will incorporate new federal standards including the National Information Exchange Model (NIEM). The central repository systems will be designed to accommodate improved interfaces with related law enforcement systems within the agency, such as the Law Enforcement Activity Management System (LEAMS). Additionally, to facilitate information sharing, capability will be built in central repository applications to interface with local law enforcement and other state agency applications, as well as federal law enforcement applications using the NIEM standard (Constituent Service and Operational Efficiency issues).
  
  The central repository improvement project will ensure that law enforcement agencies have rapid access to critical criminal justice information such as investigative cases, sex offender information, crime incident data, and criminal history data. The project will increase the likelihood of conducting successful investigations and apprehending offenders. This initiative is closely aligned with five of the department’s objectives, including two key objectives:
  
  • Enhance public safety by investigating and successfully closing cases concerning sex offenders who fail to register in accordance with the Code of Virginia (Key Objective).
  • Improve the response to citizens requesting police services to ensure the safety of victims and increase the likelihood of apprehending offenders (Key Objective).
  • Continue to enforce drug laws in Virginia.
  • Investigate and solve crimes in Virginia.
  • Decrease insurance fraud in Virginia.
  
  This project will facilitate the investigative process and enhance the department's ability to meet or exceed several performance measure targets involving criminal investigations (Strategic Alignment issues).
  
  AFIS Upgrade
  
  The AFIS system needs to be upgraded and refreshed periodically to handle increasing data and transaction volumes and to ensure continued vendor support (Constituent Service and Operational Efficiency issues). The department plans to replace the current AFIS with a state-of-the-art system with greater flexibility in the automated work-flow options and specifications. The new AFIS will provide hardware redundancy which may lead to more robust disaster recovery options. AFIS supports the department’s mandate to manage all documentation associated with criminal arrest records. AFIS directly supports the following department objectives, including two key objectives:
  
  • Enhance public safety by investigating and successfully closing cases concerning sex offenders who fail to register in accordance with the Code of Virginia (Key Objective).
  • Improve the response to citizens requesting police services to ensure the safety of victims and increase the likelihood of apprehending offenders (Key Objective).
  • Investigate and solve crimes in Virginia.
  
  This project will facilitate the investigative process and enhance the department's ability to meet or exceed several performance measure targets involving criminal investigations (Strategic Alignment issues).
  
  Enhancement of the Core Sex Offender Registry System
  
  The current Sex Offender Registry System (SOR) is based on Oracle Forms and Reports and relies upon a vendor for support and to make legislative and other changes. The department plans to redevelop this system in an environment that meets Virginia’s EA standards, enabling the cost-effective implementation of enhancements such as address validation and automated handling of NCIC transactions (Strategic Alignment, Constituent Service and Operational Efficiency issues). Multiple enhancements to the Sex Offender Registry are planned to increase the efficiency of the investigators and provide more up-to-date information to the public on sex offenders. This effort supports the following objectives, including two key objectives:
  
  • Enhance public safety by investigating and successfully closing cases concerning sex offenders who fail to register in accordance with the Code of Virginia (Key Objective).
  • Improve the response to citizens requesting police services to ensure the safety of victims and increase the likelihood of apprehending offenders (Key Objective).
  • Enhance public safety by making information available to citizens regarding the location of known sex offenders.
  
  Redevelopment of the SOR System is also critical for achievement of the department’s performance measure target governing availability of the registry (Strategic Alignment issue).
  
  Replacement of the Consolidated Applicant Tracking System (CATS)
  
  The department plans to replace and enhance the Consolidated Applicant Tracking System (CATS). The system is designed to collect, process, and report on applicant requests submitted by local governments and businesses. CATS handles the automated submission of name and fingerprint-based applicant checks against state and national criminal history systems. This system is based on legacy technologies (COBOL) and relies upon proprietary emulation software for its operations. Local government agencies depend upon these checks to ensure applicants for school and criminal justice positions do not have criminal histories that would disqualify them for employment. Businesses, such as day care centers, also rely on this system. It is essential that CATS be reliable, accurate and timely (Constituent Service and Operational Efficiency issues). This project is closely aligned with the department’s goal to “ensure the safety and security of citizens and their property.”
  
  Automation of the Motor Vehicle Inspection Program
  
  Administration of the Commonwealth of Virginia’s statewide Motor Vehicle Safety Inspection Program is the responsibility of a staff of eighteen people in the Safety Division at Virginia State Police Headquarters. Vehicle safety inspections serve the following purposes: to insure that vehicles operating on the highways of the Commonwealth are roadworthy and safe; and to provide documentary support for criminal investigations. The Department of State Police received funding in the 2006 General Assembly to assist in the administration of the Annual Motor Vehicle Inspection Program, including the automation of the inspection files and receipts. In the 2009 General Assembly, HB2317 required that the department have an automated inspection sticker system operational by December 1, 2010. Automation of Virginia’s Motor Vehicle Inspection Program (MVIP) will provide for electronic submission and retrieval of motor vehicle inspection data from inspection stations. It will make this information electronically available to law enforcement agencies and will improve public safety by providing better information on inspections. The proposed system will provide for the immediate capture of detailed inspection results at the stations. Used, unused, and voided stickers will be tracked electronically. Consequently, generation of station supply orders and station fee billing will be coordinated by the system. All inspection results, along with information vital to administration of the Inspection Program, will reside in a centrally managed database. Law enforcement sticker check requests will be satisfied by retrieving inspection results electronically; in other words, a law enforcement officer will be able to instantly search for all information associated with an inspection. Station personnel will have access to inspection data for their stations and for a particular vehicle (Constituent Service and Operational Efficiency issues).
  
  This effort supports the following objective:
  
  • Ensure the integrity of the Motor Vehicle Safety Inspection Program by conducting periodic visits of inspection stations (Strategic Alignment).
  
  MANAGEMENT OF GOVERNMENT RESOURCES
  
  In the Management of Government Resources category, the department is engaged in an Information and Technology Management line of business. The department intends to transform one function within this line of business.
  
  • Telecommunications/Network Management—which involves activities related to managing premises, cabling or equipment that provides voice, video, or other data services. Equipment management includes gathering of requirements for acquisition, setup, use, service quality monitoring, maintenance, replacement/upgrading and/or charge back.
  
  In the Information and Technology Management line of business, the department has received development approval for the Statewide Agencies Radio System (major project) and planning approval for the Enhancement of the Computer-Aided Dispatch System and the Mobile Server System (non-major project).
  
  Statewide Agencies Radio System
  
  The STARS project will continue to be deployed. Two State Police divisions are currently operational. It is anticipated that two additional State Police divisions will be operational on the STARS network by October 2009. The last three divisions will be operational by October 2010. The STARS project closeout is anticipated to occur December 2010. This project will provide reliable voice and data communications for all personnel using the system. The continuation of this project is essential to the law enforcement operations of the department and 21 STARS agencies (Constituent Service and Operational Efficiency issues). The STARS project supports the following department objectives, including two key objectives:
  
  • Improve the response to citizens requesting police services to ensure the safety of victims and increase the likelihood of apprehending offenders (Key Objective).
  • Decrease the response time to citizen calls for service (Key Objective).
  • Enhance highway safety by aggressively enforcing traffic laws.
  • Provide a reliable, statewide radio system.
  
  The full implementation of STARS is critical for achievement of the department’s key performance measure target governing response time to emergency calls for service (Strategic Alignment issues).
  
  Enhancement of the Computer-Aided Dispatch System and the Mobile Server System
  
  The department plans to enhance the Computer-Aided Dispatch (CAD) System and Mobile Server System (MSS) to send, receive, and process geographical coordinates between the CAD systems and the mobile users. The department also plans to use the Automatic Vehicle Locator (AVL) and Global Positioning System (GPS) to enhance officer safety and allow the department to track criminal and traffic trends using a geo-spatial system (Constituent Service and Operational Efficiency issues).
  
  The CAD and MSS initiatives support the following department objectives, including two key objectives:
  
  • Improve the response to citizens requesting police services to ensure the safety of victims and increase the likelihood of apprehending offenders (Key Objective).
  • Decrease the response time to citizen calls for service (Key Objective).
  • Enhance highway safety by aggressively enforcing traffic laws.
  • Provide a reliable, statewide radio system.
  
  The completion of this project is critical for achievement of the department’s key performance measure target governing response time to emergency calls (Strategic Alignment issues).
• IT Current Services:

  	Cost - Year 1		Cost - Year 2
  	General Fund	Non-general Fund	General Fund	Non-general Fund
  Projected FY2010 VITA Service Fees	$4,416,251	$1,893,770	$4,416,251	$1,893,770
  Changes (+/-) to VITA Infrastructure	$0	$0	$0	$0
  Estimated VITA Infrastruture	$4,416,251	$1,893,770	$4,416,251	$1,893,770
  Specialized Infrastructure	$1,866,323	$0	$1,950,000	$0
  Agency IT Staff	$3,525,373	$0	$3,580,000	$0
  Non-agency IT Staff	$158,000	$385,000	$0	$275,000
  Other Application Costs	$196,100	$0	$210,000	$0
  Agency IT Current Services	$10,162,047	$2,278,770	$10,156,251	$2,168,770

  Comments:
  [Nothing entered]
• Proposed IT Investments

  	Cost - Year 1		Cost - Year 2
  	General Fund	Non-general Fund	General Fund	Non-general Fund
  Major IT Projects	$2,751,000	$6,252,916	$50,000	$2,800,000
  Non-major IT Projects From $100,000 - $1 Milliona Total Cost	$15,000	$470,000	$900,000	$225,000
  Non-major IT Projects Below $100,000 Total Cost	$95,000	$50,000	$145,000	$25,000
  Major IT Procurements - Stand-alone	$0	$0	$0	$0
  Non-major IT Procurements - Stand-alone	$0	$0	$0	$0
  Total Proposed IT Investments	$2,861,000	$6,772,916	$1,095,000	$3,050,000

• Projected Total IT Budget

  	Cost - Year 1		Cost - Year 2
  	General Fund	Non-general Fund	General Fund	Non-general Fund
  Agency IT Current Services	$10,162,047	$2,278,770	$10,156,251	$2,168,770
  Total Proposed IT Investments	$2,861,000	$6,772,916	$1,095,000	$3,050,000
  Agency Projected Total IT Budget	$13,023,047	$9,051,686	$11,251,251	$5,218,770

• Current State of Capital Investments:
  The department has recently completed the renovation and improvements to the original 1939 section of the administrative headquarters building.
  
  The department is proceeding with the construction of a new garage facility at our main headquarters complex. The new garage will contain approximately 20 bay areas for repairs and installation of new equipment, including the new STARS radio equipment. The new facility also facilitates the installation of the STARS equipment in other state agencies’ fleets.
  
  The department is also proceeding with the full implementation of the construction of the new Public Safety Driver Training facility to be located at Fort Pickett. The facility will contain several driving courses along with facilities for classroom training, offices, dormitory space, a cafeteria and a small garage.
  
  The department is proceeding with plans in conjunction with the Federal Bureau of Investigation and the Department of Game and Inland Fisheries to construct a joint firearms training facility on Department of Corrections property in Powhatan County.
• Factors Impacting Capital Investments:
  The department will need to continue to use the 1939 facility in order to meets its program requirements. The renovation and upgrade of the facility will meet the routine maintenance requirements expected from a state-owned facility which is part of the Commonwealth’s public safety requirements to the citizens.
  
  Space limitations and restrictions in some facilities require the department to relocate some functions to other suitable space owned by the department. Because of the nature of department programs, owned space is much more suitable.
• Capital Investments Alignment:
  The department provides high quality, statewide law enforcement services and other safety-related services to the people of Virginia and its visitors. The department must maintain reasonable quality facilities of adequate size and construction to provide these required services.

Public safety is essential to the well-being of both citizens and businesses in Virginia. Ensuring the safety and security of citizens and their property is one of the primary responsibilities of state government and is fundamental to achieving the department's mission of providing high quality, statewide law enforcement services to the people of Virginia and our visitors.

• Protect the public’s safety and security, ensuring a fair and effective system of justice and providing a prepared response to emergencies and disasters of all kinds.
• Ensure that Virginia has a transportation system that is safe, enables easy movement of people and goods, enhances the economy and improves our quality of life.

The Commonwealth must have a safe and reliable highway system to facilitate the transportation of people and goods. Promoting the safe and orderly flow of traffic on Virginia’s highways is necessary to ensure the safety of citizens and their property and to encourage economic growth and tourism in Virginia.

• Be a national leader in the preservation and enhancement of our economy.
• Protect the public’s safety and security, ensuring a fair and effective system of justice and providing a prepared response to emergencies and disasters of all kinds.
• Ensure that Virginia has a transportation system that is safe, enables easy movement of people and goods, enhances the economy and improves our quality of life.

Illegal drug use is associated with violent criminal behavior and a plethora of social problems. In order to reduce drug-related violence and ensure public safety, the commonwealth must strive to eliminate illegal drug use in Virginia.

• Inspire and support Virginians toward healthy lives and strong and resilient families.
• Protect the public’s safety and security, ensuring a fair and effective system of justice and providing a prepared response to emergencies and disasters of all kinds.

State and local governments have limited resources to devote to public safety. The Department of State Police has an array of specialized enforcement and investigative resources. In order to make the most effective use of these resources, the Department of State Police is committed to providing available resources to other law enforcement agencies requesting assistance.

• Be recognized as the best-managed state in the nation.
• Protect the public’s safety and security, ensuring a fair and effective system of justice and providing a prepared response to emergencies and disasters of all kinds.

The provision of public safety services is a hazardous role that requires extensive training. The Department of State Police is committed to ensuring that its employees are well-trained and provided with the highest level of protective equipment. Fair personnel practices and efficient administrative procedures are essential to maintaining high morale among employees.

• Be recognized as the best-managed state in the nation.

State agencies are the stewards of Virginia's resources. It is incumbent upon each agency to effectively manage these resources. The Department of State Police is committed to using its resources effectively and efficiently. Innovative equipment and procedures are routinely studied to maximize the effectiveness of department resources and operations. Where possible, department personnel and equipment are used to support other law enforcement agencies in their operations.

• Be recognized as the best-managed state in the nation.

This goal ensures compliance with federal and state regulations, policies and procedures for Commonwealth preparedness, as well as guidelines and best practices promulgated by the Assistant to the Governor for Commonwealth Preparedness, in collaboration with the Governor's Cabinet, the Commonwealth Preparedness Working Group, the Department of Planning and Budget and the Council on Virginia's Future. The goal supports achievement of the Commonwealth's statewide goal of protecting the public's safety and security, ensuring a fair and effective system of justice and providing a prepared response to emergencies and disasters of all kinds.

• Protect the public’s safety and security, ensuring a fair and effective system of justice and providing a prepared response to emergencies and disasters of all kinds.

• We will be prepared to act in the interest of the citizens of the Commonwealth and its infrastructure during emergency situations by actively planning and training both as an agency and as individuals.
  Objective Strategies

  • The agency Emergency Coordination Officer will stay in regular communication with the Office of Commonwealth Preparedness, the Virginia Department of Emergency Management, and other Commonwealth Preparedness Working Group agencies.

  Objective Measures

  • Agency Preparedness Assessment Score
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Maintain

    Measure Baseline Value:

    81.83

    Date:

    7/1/2009

    Measure Baseline Description: The department's 2008 Agency Preparedness Assessment score was 81.83 percent.

    Measure Target Value:

    75

    Date:

    6/30/2012

    Measure Target Description: Maintain an Agency Preparedness Assessment score of at least 75 percent for FY2011 and FY2012.

    Data Source and Calculation: The Agency Preparedness Assessment is an all-hazards assessment tool that measures agencies' compliance with requirements and best practices. The assessment has components, including Physical Security, Continuity of Operations, Information Security, Vital Records, Fire Safety, Human Resources, Risk Management and Internal Controls, and the National Incident Management System.

• Factors Impacting the Products and/or Services:
  As a result of the events of September 11, 2001, the federal government has mandated new standards to improve law enforcement information sharing nationwide. These standards are critical to homeland security efforts and are based on the National Information Exchange Model (NIEM). It is important to note that the U.S. Department of Justice has mandated the adoption of this standard for states and localities that are competing for federal grants. Major changes are needed to State Police applications to meet these requirements.
  
  Virginia’s Enterprise Applications Program is looking at data standards among state agencies to improve communications between agencies and systems. This potentially could conflict with the national information sharing initiatives such as NIEM.
  
  There is increasing pressure on VSP to provide for statewide information sharing services from the criminal justice community in Virginia. This would also include transmission of data to the new FBI N-DEx system for national sharing. There are multiple regional sharing systems being implemented in Virginia. It is critical that VSP provide a leadership role in ensuring that information cannot only be shared statewide among these and local systems, but be provided at a national level. A major upgrade of VSP systems and expansion of VSP IT personnel will be required to implement and support these services.
  
  The implementation of Virginia’s Project Management Standard by VITA has greatly increased the workload on the department’s systems analysts, added to the project costs, and lengthened the time to implement projects. Effective project planning is critical to the success of a system and VSP’s IT Division needs project management personnel to oversee these efforts. One Project Manager position has been established but funding restrictions have prevented it from being filled.
  
  The establishment of Virginia’s Enterprise Architecture (EA) standards requires that agencies adopt a plan to transition the legacy technologies (e.g. COBOL, Mapper, etc.) to a more open and modern platform. VSP’s chosen platform (Oracle, Java/JEE, Websphere, Solaris operating system) meets the EA requirements. Procurement of applications that meet these requirements, however, will limit the choices available for purchase.
  
  The uncertainty of the status of Virginia’s Enterprise Applications and the lack of funding has delayed the automation of multiple critical administrative systems such as Human Resources (which is mostly Mapper based), Accounts Receivables, and Inventory and Asset Management systems. Delaying the replacement of these systems increases the risk of their failure.
  
  The VITA/NG partnership has greatly increased the operational costs and complexity of management of the network, Exchange servers, and PC operations. It takes VSP personnel longer to resolve issues, renew maintenance support, and procure equipment and software. It has also required more oversight time on the part of IT management. It is critical that VITA/NG be responsive to the department’s network and PC procurement and support needs by providing high quality, affordable and timely service to all department offices located throughout the Commonwealth.
  
  The Sex Offender Registry and Mental Health Record checks are expected to continue to undergo significant legislative changes. VSP needs sufficient IT staff to respond to these endeavors without impacting the schedules of other projects. Historically, resources have been diverted to implement these changes, causing significant delay with other projects.
• Anticipated Changes to the Products and/or Services
  The department is undertaking a number of information technology projects designed to improve service delivery, increase operational efficiency, and reduce risk. These projects are closely aligned to the department’s long range goals, objectives and performance measures. Successful completion of these projects is essential for meeting or exceeding performance measure targets and providing the highest quality of law enforcement service to the citizens of Virginia.
  
  LAW ENFORCEMENT ACTIVITY MANAGEMENT SYSTEM (LEAMS)
  
  The department has received federal grant funds for the Law Enforcement Activity Management System (LEAMS) project which was initiated in FY2008. The LEAMS project will provide a comprehensive system to support the documentation of criminal investigations and related law enforcement activities and reduce the agency’s dependence on burdensome paper-based workflows and difficult-to-change legacy technologies. The federally-funded LEAMS system will replace multiple legacy Mapper systems (FACTS, Evidence Tracking, Legal Documents, etc.) that are critical to the department’s investigative units. LEAMS has received development approval from VITA and the ITIB and Phase 1 is expected to be implemented in 2010. The system will make use of up-to-date technology to upgrade process controls, management oversight, data quality, timeliness, system access, analytical tools, and intra-agency and inter-agency cooperation.
  
  CENTRAL CRIMINAL HISTORY APPLICATION
  
  The CCH application is accessed extensively by the criminal justice community to determine an offender’s identification and his/her prior criminal record. The current legacy Computerized Criminal History System is more than 30 years old and does not meet Virginia's Enterprise Architecture standards. This system is the sole repository for Virginia's arrests and court dispositions and is relied upon by the entire criminal justice community (law enforcement, courts, Commonwealth attorneys, jails, etc.) for accurate offender information. The CCH System records are based on fingerprint submissions from law enforcement, which ensure the accuracy of the records. In 2004, the CCH System was moved from the Unisys mainframe to a UNIX based system. Although it runs on a modern hardware environment, it is not able to take advantage of many of the features of that environment because it relies upon a proprietary emulation package to operate. Additionally, because of the older and proprietary features of this system, support personnel are increasingly difficult to find in the marketplace, which further increases risk. Its older architecture makes it difficult to respond to legislative initiatives, prevents needed database enhancements, makes interfaces more difficult and costly to implement, and requires IT staff for routine report generation. Because of the risk associated with the system and the need to respond better to changing business and legislative needs, it is essential that the system be replaced.
  
  Replacement of this system will provide for increased public safety and improved interfaces with other agencies. Ensuring that law enforcement agencies have rapid access to critical criminal justice information, such as investigative cases, sex offender information, crime incident data and criminal history data, increases the likelihood of apprehending offenders.
  
  STATEWIDE INCIDENT-BASED REPORTING SYSTEM (IBR)
  
  The IBR replacement project will improve the submission and access of incident and arrest information from local law enforcement agencies. Local agencies throughout Virginia are mandated to report statistical information monthly on incidents and arrests on certain categories of crimes. The department, in turn, provides this data to the National Incident-Based Reporting System (NIBRS) operated by the FBI. The current IBR system is based on transitional technology (MFCOBOL) and relies upon the proprietary emulation software for its operations. The current IBR system is difficult to maintain or enhance because of its design and architecture. Numerous enhancements to this system have been requested, including reporting of data to the FBI’s N-DEx system, geo-coding of data, and incorporation of an offense tracking number to provide for correlation with other databases. Unfortunately, these enhancements are too costly to implement in the current system environment. The enhancements will increase the detection of crime trends and aid investigators in determining where to concentrate their efforts.
  
  CENTRAL CRIMINAL REPOSITORY AND SUPPORT SYSTEMS
  
  The department has multiple Mapper and MFCOBOL systems that support law enforcement operations and other central repositories, such as the Consolidated Applicant Tracking System, Mentally Incapacitated, Gun Sellers and other databases, Central ORI and Statute tables, etc. Because of the legacy architecture, it is difficult to interface these systems with the newer applications. This adds complexity for the newer applications and it is becoming increasingly difficult to find personnel to support these systems. In addition, some of the functionality is duplicated between systems. This project will ensure that these repositories will be available in the future to support the law enforcement efforts and legislative mandates for the department.
  
  The department will continue to modernize and replace legacy Mapper and COBOL applications with new applications that are built on Oracle, Java/JEE, and Solaris platforms. The lack of legacy support personnel in the marketplace coupled with the reliance upon vendor proprietary products put these systems at risk. Purchase of proven off-the-shelf applications, especially where the source code can be procured, will be reviewed as an option. In-house development will be considered in cases where there are no viable, cost-effective solutions in the marketplace. In either case, preference will be given to n-tiered, SOA applications that conform to the EA standards.
  
  These software solutions will incorporate new federal standards including the National Information Exchange Model (NIEM). The central repository systems will be designed to accommodate improved interfaces with related law enforcement systems within the agency, such as the Law Enforcement Activity Management System (LEAMS). Additionally, to facilitate information sharing, capability will be built in central repository applications to interface with local law enforcement and other state agency applications, as well as federal law enforcement applications using the NIEM standard.
  
  The central repository improvement project will ensure that law enforcement agencies have rapid access to critical criminal justice information such as investigative cases, sex offender information, crime incident data, and criminal history data. The project will increase the likelihood of conducting successful investigations and apprehending offenders.
  
  AUTOMATED FINGERPRINT IDENTIFICATION SYSTEM (AFIS)
  
  The AFIS system needs to be upgraded and refreshed periodically to handle increasing data and transaction volumes and to ensure continued vendor support. The department plans to replace the current AFIS with a state-of-the-art system with greater flexibility in the automated work-flow options and specifications. The new AFIS will provide hardware redundancy which may lead to more robust disaster recovery options. AFIS supports the department’s mandate to manage all documentation associated with criminal arrest records.
  
  CORE SEX OFFENDER REGISTRY SYSTEM (SOR)
  
  The current Sex Offender Registry System (SOR) is based on Oracle Forms and Reports and relies upon a vendor for support and to make legislative and other changes. The department plans to redevelop this system in an environment that meets Virginia’s EA standards, enabling the cost-effective implementation of enhancements such as address validation and automated handling of NCIC transactions. Multiple enhancements to the Sex Offender Registry are planned to increase the efficiency of the investigators and provide more up-to-date information to the public on sex offenders.
  
  CONSOLIDATED APPLICANT TRACKING SYSTEM (CATS)
  
  The department plans to replace and enhance the Consolidated Applicant Tracking System (CATS). The system is designed to collect, process, and report on applicant requests submitted by local governments and businesses. CATS handles the automated submission of name and fingerprint-based applicant checks against state and national criminal history systems. This system is based on legacy technologies (COBOL) and relies upon proprietary emulation software for its operations. Local government agencies depend upon these checks to ensure applicants for school and criminal justice positions do not have criminal histories that would disqualify them for employment. Businesses, such as day care centers, also rely on this system. It is essential that CATS be reliable, accurate and timely.
  
  MOTOR VEHICLE INSPECTION PROGRAM
  
  Administration of the Commonwealth of Virginia’s statewide Motor Vehicle Safety Inspection Program is the responsibility of a staff of eighteen people in the Safety Division at Virginia State Police Headquarters. Vehicle safety inspections serve the following purposes: to insure that vehicles operating on the highways of the Commonwealth are roadworthy and safe; and to provide documentary support for criminal investigations. The Department of State Police received funding in the 2006 General Assembly to assist in the administration of the Annual Motor Vehicle Inspection Program, including the automation of the inspection files and receipts. In the 2009 General Assembly, HB2317 required that the department have an automated inspection sticker system operational by December 1, 2010. Automation of Virginia’s Motor Vehicle Inspection Program (MVIP) will provide for electronic submission and retrieval of motor vehicle inspection data from inspection stations. It will make this information electronically available to law enforcement agencies and will improve public safety by providing better information on inspections. The proposed system will provide for the immediate capture of detailed inspection results at the stations. Used, unused, and voided stickers will be tracked electronically. Consequently, generation of station supply orders and station fee billing will be coordinated by the system. All inspection results, along with information vital to administration of the Inspection Program, will reside in a centrally managed database. Law enforcement sticker check requests will be satisfied by retrieving inspection results electronically; in other words, a law enforcement officer will be able to instantly search for all information associated with an inspection. Station personnel will have access to inspection data for their stations and for a particular vehicle.
  
  STATEWIDE AGENCIES RADIO SYSTEM (STARS)
  
  The STARS project will continue to be deployed. Two State Police divisions are currently operational. It is anticipated that two additional State Police divisions will be operational on the STARS network by October 2009. The last three divisions will be operational by October 2010. The STARS project closeout is anticipated to occur December 2010. This project will provide reliable voice and data communications for all personnel using the system. The continuation of this project is essential to the law enforcement operations of the department and 21 STARS agencies.
  
  COMPUTER-AIDED DISPATCH AND MOBILE SERVER SYSTEMS
  
  The department plans to enhance the Computer-Aided Dispatch (CAD) System and Mobile Server System (MSS) to send, receive, and process geographical coordinates between the CAD systems and the mobile users. The department also plans to use the Automatic Vehicle Locator (AVL) and Global Positioning System (GPS) to enhance officer safety and allow the department to track criminal and traffic trends using a geo-spatial system.
• Listing of Products and/or Services
  • Mission-critical criminal justice applications
  • Administrative applications
  • Information technology hardware and support

• Maintain the Live Scan network for the efficient electronic submission of criminal and civil transactions
  Objective Description
  The department’s Live Scan network electronically captures and transmits arrest and fingerprint information to the State Police and the FBI. This network enhances agencies’ ability to detect aliases and outstanding warrants on arrestees prior to their release. In 2008, the Live Scan Network was expanded to over 400 systems in 222 local law enforcement agencies and 99 civil applicant agencies. More than 279,450 arrest fingerprints were electronically transmitted to State Police in 2008 from local agencies. This represents 92.5 percent of the arrest volume in Virginia. Approximately 90 percent of the arrests received electronically at State Police were processed without human intervention. In 2008, almost 187,000 applicant prints were processed through the automated applicant system, which reduced the turnaround time from months to days. Seventy-four percent of these applicant requests were initiated at Live Scan devices and were processed with minimal human intervention.
  Alignment to Agency Goals
  • Agency Goal: Ensure the safety and security of citizens and their property.
  • Agency Goal: Promote the safe and orderly flow of traffic on Virginia’s highways.
  • Agency Goal: Strive to eliminate illegal drug use within Virginia.
  • Agency Goal: Provide available department resources to requesting law enforcement agencies.
  • Agency Goal: Ensure the safety, security, and high morale of department personnel.
  Objective Strategies
  • Monitor information technology operations to ensure operational effectiveness.
  • Seek additional funding to augment personnel in the Information Technology Division.
  Objective Measures
  • Percentage of criminal transactions submitted through the Live Scan network
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Quarterly

    Preferred Trend:

    Maintain

    Frequency Comment: Fiscal Year

    Measure Target Value:

    93.8

    Date:

    6/30/2012

    Measure Target Description: Have at least 93.8 percent of criminal transactions transmitted through the Live Scan network in each quarter of FY2011 and FY2012.

    Data Source and Calculation: The number of criminal transactions submitted through the Live Scan network is divided by the total number of criminal transactions for the quarter.

  • Percentage of civil transactions submitted through the Live Scan network
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Quarterly

    Preferred Trend:

    Maintain

    Frequency Comment: Fiscal Year

    Measure Target Value:

    74.1

    Date:

    6/30/2012

    Measure Target Description: Have at least 74.1 percent of civil transactions transmitted through the Live Scan network in each quarter of FY2011 and FY2012.

    Data Source and Calculation: The number of civil transactions submitted through the Live Scan network is divided by the total number of civil transactions for the quarter.

• Factors Impacting the Products and/or Services:
  The increased demand for VCIN audits and other oversight functions is overwhelming personnel resources and degrading quality of service. The technical audits are becoming more important with the proliferation of wireless devices accessing VCIN. Additionally, the CJIS Division is having challenges meeting the requirements to ensure that Non-Criminal Justice Interface (NCJI) and Incident-Based Reporting (IBR) agencies are in compliance. There are federal requirements for audits and the department is not currently able to conduct any IBR audits. In addition, there are over 28,000 VCIN operators who need to be recertified every three years; this recertification is required by federal mandate. Additional analysts are needed to assist on VCIN audits and training.
  
  Due to new and proposed legislation, the number of Applicant Fingerprint Card submissions is projected to increase by 50 percent. Also, with the new lower pricing and availability of Live Scan machines, the AFIS Section anticipates installing over 300 machines within the next several years. Additional personnel are needed to handle the increased workload.
  
  Inadequate staffing is adversely impacting operations in other areas, including the Uniform Crime Reporting Section, the Virginia Criminal Information Network and the visitor reception area at State Police headquarters.
• Anticipated Changes to the Products and/or Services
  The increased workload in this service area is overwhelming current staff. For example, the FBI requires the state to implement regular audits of the local agencies that contribute to the Incident-Based Reporting (IBR) Program. A recent audit indicated that the department is not in compliance with this requirement. If manpower in this area is not increased, service to the criminal justice community and the citizens of Virginia will continue to decline.
  
  The department has proposed a number of new projects that impact products and services of the Criminal Justice Information Service Area, including Replacement and Enhancement of the Central Criminal History (CCH) application, Replacement and Enhancement of the Statewide Incident-Based Reporting System (IBR), and Improvement of the Central Criminal Repository and Support Systems. These are in addition to other major projects that are currently under development, including the Central Criminal Image System (CCIS) and the Law Enforcement Activity Management System (LEAMS). All of these projects involve other agencies or the public.
  
  The CCH application is accessed extensively by the criminal justice community to determine an offender’s identification and his/her prior criminal record. Law enforcement agencies throughout Virginia, in addition to the Supreme Court and the Department of Corrections, are interfaced with this system. Public and private entities rely upon criminal history information in employment and other types of applicant checks. Enhancements to this system will provide for increased public safety and improved interfaces with the other agencies.
  
  The IBR replacement project will improve the submission and access of incident and arrest information from local law enforcement agencies. It will increase the detection of crime trends and aid investigators in determining where to concentrate their efforts.
• Listing of Products and/or Services
  • Activation of the AMBER Alert system
  • Provision of criminal history records for criminal and non-criminal purposes
  • Fingerprinting services - Criminal
  • Collection and analysis of crime data
  • Submission of statewide crime data to the federal government
  • Maintenance of VCIN for all criminal justice agencies in Virginia
  • Statewide point-of-contact for the National Crime Information Center (NCIC)
  • Maintenance of the Automated Fingerprint Identification System
  • Maintenance of the Missing Children Clearinghouse
  • Statewide point-of-contact for NLETS
  • Activation of the Senior Alert System
  • Fingerprinting services - Non-Criminal
  • Maintenance of the Machine Gun Registry
  • Maintenance of the Sex Offender Registry
  • Maintenance of the Firearms Transaction Center

• Enhance efficiency and effectiveness of criminal justice agencies and improve officer safety and public safety by ensuring the availability of VCIN.
  Objective Description
  The primary function of VCIN is to provide a means of rapid communications for criminal justice agencies throughout the Commonwealth. In addition to the VCIN data files, the system provides user access to databases maintained by the Department of Motor Vehicles (DMV) and the National Crime Information Center (NCIC). Basically, these data files provide information concerning vehicles, persons, and property.
  Alignment to Agency Goals
  • Agency Goal: Ensure the safety and security of citizens and their property.
  • Agency Goal: Promote the safe and orderly flow of traffic on Virginia’s highways.
  • Agency Goal: Strive to eliminate illegal drug use within Virginia.
  • Agency Goal: Provide available department resources to requesting law enforcement agencies.
  • Agency Goal: Ensure the safety, security, and high morale of department personnel.
  Objective Strategies
  • Seek funding to augment support personnel in the Criminal Justice Information Services Division.
  • Replace and enhance the Central Criminal History Application.
  • Improve the Central Criminal Repository and Support Systems.
  • Replace and enhance the Statewide Incident-Based Reporting System.
  Objective Measures
  • The percentage of time each year the Virginia Criminal Information Network (VCIN) is available
    Measure Class:

    Other

    Measure Type:

    Output

    Measure Frequency:

    Quarterly

    Preferred Trend:

    Maintain

    Frequency Comment: Fiscal Year

    Measure Target Value:

    99.9

    Date:

    6/30/2012

    Measure Target Description: Ensure the Virginia Criminal Information Network (VCIN) is available at least 99.9 percent of the time in each quarter of FY2011 and FY2012.

    Data Source and Calculation: The Engineering Section of the Information Technology Division logs VCIN down time in minutes. Using down time, VSP will calculate the percentage of time each quarter VCIN is available for queries and responses.

• Factors Impacting the Products and/or Services:
  The implementation of STARS will have a significant impact on workload in the Communications Division. This effort will add many features and contribute to the public safety and quality of life for the citizens of Virginia. To support and maintain the 77 communications transmitter sites and the COMLINC sites, the department will require additional resources. The efforts and efficiency of the current communications staff are critical to the operations of the State Police and the additional 21 state agencies that will be supported. The STARS User Agency Requirements Committee (UARC) unanimously recommended for the State Police to be the sole service provider. This will reduce overall costs to the Commonwealth and provide consistent, high-quality maintenance and installations. Additional manpower is required to support and maintain STARS.
  
  The garage has seen significant increases in the amount of equipment installed in department vehicles, such as in-car videos and mobile computer terminals. The implementation of STARS has also impacted the installation time required to equip a vehicle for issue. These increased demands have made it difficult for the garage staff to keep up with the demands for new replacement vehicles for the field. In order to accommodate current workload, the department needs to add personnel to the garage staff.
  
  In addition, the Office of Performance Management and Internal Controls conducted a study of garage operations and long-term maintenance requirements for the STARS equipment. In order to provide maintenance of STARS equipment for the department and 21 STARS agencies, the department is constructing a new garage building with sufficient space to meet current and future demands. By adding the STARS agencies, the number of vehicles serviced will be increased from approximately 2,400 department vehicles to a total of 5,000 vehicles. This will require additional personnel in the garage.
• Anticipated Changes to the Products and/or Services
  Since signing the contract, the mobile data requirements for the Department of State Police and the STARS law enforcement agencies have changed. The Integrated Voice and Data (IV&D) Network provides a limited data capability that will not support sending DMV photographs, Amber Alert photographs, nor will it support an over the air Records Management System (RMS). STARS mobile data users will now have the option to use a Verizon Air Card to provide the required capacity to support sending photographs and RMS files over the air. The Verizon cards will provide the primary mobile data transport with the IV&D mobile data as secondary where Verizon coverage is unavailable, as may be the case during a significant disastrous event.
• Listing of Products and/or Services
  • Wireless radio communications services
  • Telephone communications services
  • Microwave telephone communications services
  • Mobile data services
  • Call-taking and dispatching services
  • Installation and maintenance of electronics
  • Tower maintenance

• Provide a reliable, statewide radio system.
  Objective Description
  The Statewide Agencies Radio System (STARS) should provide reliable voice and data communications for all personnel using the system. Personnel experiencing problems with the system contact the STARS Help Desk where any equipment or system problems are documented. Problems are corrected in a timely manner to ensure operational effectiveness.
  Alignment to Agency Goals
  • Agency Goal: Ensure the safety and security of citizens and their property.
  • Agency Goal: Promote the safe and orderly flow of traffic on Virginia’s highways.
  • Agency Goal: Ensure the safety, security, and high morale of department personnel.
  Objective Strategies
  • Monitor STARS implementation and operation to ensure operational effectiveness.
  • Upgrade existing Virginia State Police land mobile radio and microwave networks to create a shared network.
  • Enhance the Computer-Aided Dispatch (CAD) System and the Mobile Server System (MSS) to send, receive and process geographical coordinates between the CAD systems and the mobile users.
  • Use the Automatic Vehicle Locator (AVL) and the Global Positioning System (GPS) to enhance officer safety and allow the department to track criminal and traffic trends using a geo-spatial system.
  Objective Measures
  • Average time required to respond to and correct STARS trouble calls
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Quarterly

    Preferred Trend:

    Down

    Frequency Comment: Fiscal Year

    Measure Target Value:

    11

    Date:

    6/30/2012

    Measure Target Description: Correct STARS trouble calls within an average of 11 days in each quarter of FY2011 and FY2012.

    Data Source and Calculation: The response time for the call is the time between the initial receipt of the call and the time the problem is corrected and the call closed by the STARS Help Desk. The time format is in days.

• Factors Impacting the Products and/or Services:
  If workload in the Firearms Transaction Center continues to increase without commensurate increases in staffing levels, the level of service provided to firearms dealers and purchasers will decrease. In order to provide timely and accurate clerical processes associated with illegal attempts to purchase firearms, issuance and maintenance of firearms seller identification numbers, processing of multiple handgun purchase certifications, and the entry/maintenance of the Firearms Clearinghouse and Conservator of the Peace appointments, the department needs increased staffing in this area.
• Anticipated Changes to the Products and/or Services
  When the Firearms Transaction Program identifies a person attempting to illegally sell or purchase a firearm, the department initiates a criminal investigation into the matter. In 2008, the State Police requested 891 criminal investigations related to the illegal sale or attempt to purchase firearms; 810 of these cases were closed with arrests. Investigations related to the illegal sale or attempt to purchase firearms have placed a significant burden on field personnel, pulling them away from normal patrol and enforcement duties. First sergeants indicate these firearms investigations have taken up a significant number of manhours previously devoted to area and interstate patrol. This is particularly problematic in areas that have high-volume gun dealers. The department is seeking funding to establish a unit to investigate violations of Virginia’s firearms laws and provide on-site presence at large gun shows.
• Listing of Products and/or Services
  • Background checks for gun purchase through a toll-free telephone line or Internet access
  • Training for gun dealers
  • Public information materials, including brochures and information on the website
  • Required forms and written procedures for dealers
  • Appeal process for denied transactions
  • Investigation of illegal attempts to purchase firearms

• Prevent the illegal sale or purchase of firearms.
  Objective Description
  The Virginia Firearms Transaction Program provides for a timely, point-of-sale, approval or disapproval decision regarding the sale or transfer of all firearms (except antiques) based upon the results of a criminal history record information check concerning the prospective purchaser pursuant to §18.2-308.2:2 of the Code of Virginia. The main focus of this program is to enhance public safety by preventing purchases of firearms by individuals who are prohibited by state or federal law from legal access to firearms. If an improper approval permits the purchase of a firearm by an individual who is prohibited from possessing a firearm, the department initiates a retrieval of the firearm. A retrieval can also be caused by the department failing to respond to the dealer in a timely manner. Once the deadline is passed, the dealer may complete the transaction.
  Alignment to Agency Goals
  • Agency Goal: Ensure the safety and security of citizens and their property.
  Objective Strategies
  • Seek funding for additional sworn positions to investigate the illegal sale and purchase of firearms and provide on-site presence at selected gun shows to handle violations of firearm laws.
  • Monitor the Firearms Transactions Program to ensure operational effectiveness.
  • Improve the Central Criminal Repository and Support Systems.
  • Seek funding for additional civilian positions in the Firearms Transaction Center to replace expiring grant-funded positions and accommodate increasing workload.
  • Replace and enhance the Central Criminal History application.
  Objective Measures
  • Number of firearms transactions improperly approved due to VSP error
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Quarterly

    Preferred Trend:

    Maintain

    Frequency Comment: Fiscal Year

    Measure Target Value:

    0

    Date:

    6/30/2012

    Measure Target Description: Totally eliminate preventable, improper firearms transaction approvals in each quarter of FY2011 and FY2012.

    Data Source and Calculation: The Firearms Transaction Program tracks the number of firearms transaction approvals that were preventable by the department and not due to an outside agency’s lack of information or dealer error.

• Factors Impacting the Products and/or Services:
  In Virginia, the Department of State Police is responsible for maintaining the state’s Sex Offender Registry (SOR). The SOR may be viewed and searched by the public on the Internet. The registry is a critical tool for protecting the public from sex offenders who have been released from prison.
  
  Sex offender investigations are typically performed by Sex Offender Investigative Unit troopers and these investigations, which were lengthy at the onset, have only become more cumbersome with the implementation of new laws and additional offenses that now serve to place more offenders on the registry. Additional manpower should be dedicated to this unit in order to more aggressively investigate sex offenders who fail to register.
  
  Currently, the Sex Offender Registry has 15,946 registered sex offenders who must be monitored. The Department of State Police verifies addresses for 5,850 violent offenders.
  
  During 2008, troopers confirmed 17,350 addresses of registered offenders which represent a 10.4 percent increase in verifications from 2007.
  
  Protecting the citizens of Virginia from known sex offenders is a critical public safety function. The department must have adequate personnel, both sworn and civilian, to ensure the accuracy of the registry and investigate sex offenders who fail to register or re-register.
• Anticipated Changes to the Products and/or Services
  The department is currently redesigning the SOR data management system to improve system stability and functionality.
• Listing of Products and/or Services
  • Maintenance of the SOR website
  • Registration of sex offenders
  • Notification of registered entities when sex offenders move into their community
  • Response to inquiries on possible sex offenders
  • Verification of offenders

• Enhance public safety by making information available to citizens regarding the location of known sex offenders.
  Objective Description
  The SOR is available via Internet pursuant to Section 9.1-913, of the Code of Virginia. Registry information is used for the purposes of the administration of criminal justice, screening of current or prospective employees, volunteers or otherwise for the protection of the public in general and children in particular.
  Alignment to Agency Goals
  • Agency Goal: Ensure the safety and security of citizens and their property.
  Objective Strategies
  • Monitor the SOR to ensure operational effectiveness.
  • Enhance the core Sex Offender Registry System.
  • Seek funding for additional sworn personnel to expand the Sex Offender Investigative Unit.
  • Enhance and replace the Central Criminal History Application.
  Objective Measures
  • Availability of the Sex Offender Registry (SOR) website to the public
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Quarterly

    Preferred Trend:

    Maintain

    Frequency Comment: Fiscal Year

    Measure Baseline Value:

    Date:

    Measure Baseline Description: A baseline has not been established at this time. The target is based on a reasonable expectation for system availability allowing for maintenance and equipment failures.

    Measure Target Value:

    99.0

    Date:

    6/30/2012

    Measure Target Description: Maintain the availability of the SOR server at 99.0 percent in each quarter of FY2011 and FY2012.

    Data Source and Calculation: Downtime of the SOR server will be totaled each quarter and subtracted from total time for a percentage.

• Factors Impacting the Products and/or Services:
  State and federal legislative changes regularly impact operations and workload in this service area. For example, in order to accommodate revisions to state and federal laws governing concealed handguns permits, the department must frequently initiate procedural and programmatic changes.
• Anticipated Changes to the Products and/or Services
  The department has upgraded the monthly comparison of permit holders and subjects of protective orders to a daily comparison, and has expanded comparison of concealed handgun permit holders to include mental health commitments.
• Listing of Products and/or Services
  • Fingerprint applicants for concealed handgun permits and check through the Automated Fingerprint Identification System (AFIS)
  • Maintain Concealed Weapons database on the Virginia Criminal Information Network (VCIN), including residents, non-residents, and retired law enforcement personnel with concealed weapons permits
  • Notify Circuit Courts of violations involving persons with concealed weapons permits
  • Perform comparison of concealed handgun permit holders and subjects of protective orders, mental health commitments, and new arrests
  • Issue concealed handgun permits for retired sworn employees of the Department of State Police
  • Monitor firearms training of retired sworn employees of the Department of State Police with nationwide carry privileges
  • Provide up-to-date listings on the State Police website of states with concealed handgun reciprocity or recognition

• Enhance public safety by identifying persons with concealed weapons permits who have been involuntarily committed for mental health reasons or who are the subject of protective orders.
  Objective Description
  Pursuant to statute, the State Police enter the concealed handgun permit holder’s name and description in the Virginia Criminal Information Network (VCIN) so that the permit's existence and current status will be made known to law enforcement personnel accessing the VCIN for investigative purposes. Access to accurate and up-to-date information is critical for both public safety and officer safety. The department performs regular comparisons of the concealed handguns database with databases containing persons who have been involuntarily committed for mental health reasons, persons who are the subjects of protective orders, and new arrests. If the comparison indicates a prohibited person, the department notifies the circuit court that issued the permit so that it can be revoked.
  Alignment to Agency Goals
  • Agency Goal: Ensure the safety and security of citizens and their property.
  • Agency Goal: Provide available department resources to requesting law enforcement agencies.
  • Agency Goal: Ensure the safety, security, and high morale of department personnel.
  Objective Strategies
  • Monitor the concealed weapons program to ensure operational effectiveness.
  Objective Measures
  • Time required to notify the issuing court regarding hits between the concealed weapon permit database and the protective order and mental health databases
    Measure Class:

    Other

    Measure Type:

    Output

    Measure Frequency:

    Quarterly

    Preferred Trend:

    Maintain

    Frequency Comment: Fiscal Year

    Measure Baseline Value:

    Date:

    Measure Baseline Description: Baseline data are not available.

    Measure Target Value:

    1.0

    Date:

    6/30/2012

    Measure Target Description: Ensure that issuing courts are notified within one business day that persons permitted to carry a concealed weapon are ineligible due to mental health restrictions or protective orders in each quarter of FY2011 and FY2012.

    Data Source and Calculation: The Firearms Transaction Center tracks the number of hits between the concealed weapon permit database and the mental health and protective order databases. The time will be calculated between when the Center receives the hit and when a notification is sent to the court that issued the concealed weapon permit.

• Factors Impacting the Products and/or Services:
  Recruiting and retaining experienced pilots presents an ongoing challenge to the Department of State Police. As experienced pilots leave, the department has to begin the time-consuming tasks of recruiting and selecting replacements. Frequently, the newly selected pilots require extensive training before they can function in all capacities.
  
  The department has a number of older airplanes and helicopters that need to be replaced. The first priority is replacement of the two Eurocopter MBB BO-105 helicopters primarily assigned to Med-Flight II and Med-Flight III. These helicopters have been in service since 1993 and are no longer in production. This causes difficulty in obtaining parts for these aircraft. A purchase order is in place for the replacement of these helicopters with two Eurocopter EC-145 helicopters. The delivery of the Eurocopter EC-145 helicopters is anticipated to take place during CY2010. It is also recommended that four airplanes be replaced with similar equipment over the next several budget cycles. The recommended replacement aircraft are the Cessna Skylane 182T and the Cessna Stationair 206H.
• Anticipated Changes to the Products and/or Services
  If the department is not allowed to replace aging aircraft, the ability of the Aviation Unit to perform critical aviation operations, including medical evacuation, will be seriously diminished.
  
  In addition to replacement aircraft, the department needs to acquire a dedicated executive transport helicopter. The Virginia Department of Aviation has retained the services of a consulting firm to provide recommendations on future aircraft procurement for the State. One of the areas being looked at includes aircraft with vertical flight capabilities for the executive transport mission. Should the Department of State Police be tasked with providing aircraft for this mission, the recommended aircraft is the Bell 430 helicopter.
  
  The department also needs to acquire night vision devices for helicopter operations at night. The use of night vision devices would greatly enhance the operational effectiveness and increase the margin of safety for night time flight operations.
• Listing of Products and/or Services
  • Marijuana eradication
  • Medical evacuation
  • Aerial surveillance
  • Search
  • Rescue
  • Tactical response
  • Flood operations
  • Aerial photography
  • Administrative transport
  • Executive transport
  • Demonstrations

• Provide aviation support for law enforcement operations.
  Objective Description
  The department’s ability to conduct law enforcement operations is enhanced immeasurably by effective aviation support. This support includes surveillance, transportation of tactical response personnel, medical evacuation, search, rescue, flood operations, aerial photography, marijuana eradication, and transportation.
  Alignment to Agency Goals
  • Agency Goal: Ensure the safety and security of citizens and their property.
  • Agency Goal: Promote the safe and orderly flow of traffic on Virginia’s highways.
  Objective Strategies
  • Seek funding to replace four old airplanes with two Cessna Skylane 182Ts and two Cessna Stationair 206Hs.
  • Seek funding to obtain and implement the use of night vision devices in department helicopters.
  • Seek funding to purchase a Bell 430 helicopter for executive transport.
  Objective Measures
  • Lift-off time for Medflight aviation missions
    Measure Class:

    Other

    Measure Type:

    Output

    Measure Frequency:

    Quarterly

    Preferred Trend:

    Maintain

    Frequency Comment: Fiscal Year

    Measure Baseline Value:

    8.0

    Date:

    9/1/2009

    Measure Baseline Description: During CY2008, aviation personnel took an average of eight minutes from notification to liftoff for Medflight missions.

    Measure Target Value:

    10.0

    Date:

    6/30/2012

    Measure Target Description: Liftoff in no more than ten minutes in each quarter of FY2011 and FY2012. Target anticipates staffing and mechanical problems.

    Data Source and Calculation: The time from notification to liftoff is captured in the Med Mission Activity Report.

• Factors Impacting the Products and/or Services:
  Commercial vehicle enforcement officers are routinely restricted to enforcement activities at permanent weighing facilities. When these facilities are closed for inclement weather, the department cannot reassign these personnel to other duties. Maintaining separate classifications for commercial vehicle enforcement officers and troopers limits the department's flexibility and decreases operational effectiveness.
• Anticipated Changes to the Products and/or Services
  The department is currently reviewing the feasibility of converting all existing commercial vehicle enforcement officers (CVEOs) to troopers. Some cost savings would be realized through the elimination of separate hiring procedures, training, and equipment. This change would give the department a larger complement of troopers and greater operational flexibility. Troopers in areas with permanent scales would be scheduled to work commercial vehicle enforcement on a rotating basis. As the CVEOs are already certified law enforcement officers, they could attend a modified training session established by the Training Division to meet all Department of Criminal Justice Services requirements.
• Listing of Products and/or Services
  • Enforcement of large commercial vehicle size and weight regulations
  • Inspection of large commercial vehicles

• Decrease crashes involving motor carriers by removing unsafe heavy commercial vehicles from the highway.
  Objective Description
  Unsafe heavy commercial vehicles pose a significant threat to motorists in Virginia. The commercial vehicle enforcement officers are responsible for the enforcement of large commercial vehicle regulations. This includes inspection of these vehicles and removal of unsafe vehicles and/or drivers from the highway.
  Alignment to Agency Goals
  • Agency Goal: Ensure the safety and security of citizens and their property.
  • Agency Goal: Promote the safe and orderly flow of traffic on Virginia’s highways.
  Objective Strategies
  • Seek funding to convert commercial vehicle enforcement officers to troopers.
  • Monitor commercial vehicle enforcement operations to ensure operational effectiveness.
  Objective Measures
  • Number of commercial vehicle inspections conducted
    Measure Class:

    Other

    Measure Type:

    Output

    Measure Frequency:

    Quarterly

    Preferred Trend:

    Maintain

    Frequency Comment: Fiscal Year

    Measure Baseline Value:

    30873

    Date:

    12/31/2008

    Measure Baseline Description: In CY2008, the motor carrier safety section inspected 30,873 commercial vehicles.

    Measure Target Value:

    36300

    Date:

    6/30/2012

    Measure Target Description: Inspect at least 36,300 commercial vehicles in FY2011 and FY2012.

    Data Source and Calculation: The number of commercial vehicles inspected by motor carrier personnel is captured in the Safetynet database maintained by the Safety Division.

• Factors Impacting the Products and/or Services:
  Response to terrorist incidents is currently the responsibility of the Counter-Terrorism and Criminal Interdiction Unit (CCIU). This unit is trained and equipped to respond to environmental crime scenes. CCIU personnel serve as core members of the Statewide Regional Response Teams. These teams are composed of CCIU personnel and personnel from other organizational components, including tactical team members, evidence technicians, and arson/bomb technicians. In the event of a terrorist incident involving an environmental crime scene, the Statewide Regional Response Team would respond.
• Anticipated Changes to the Products and/or Services
  In order to enhance the department’s response to acts of terrorism, tactical team members, divers, and canine handlers should be combined with CCIU personnel for the creation of a Homeland Security Division. The combination of these personnel would facilitate terrorism training and coordination of operations by response personnel.
• Listing of Products and/or Services
  • Response to terrorist incidents
  • Criminal interdiction
  • Support of City-State Partnerships

• Enhance the ability to proactively address terrorist threats by effectively collecting, analyzing and disseminating terrorism information.
  Objective Description
  The ability to predict future terrorist trends and operations and identify individuals who are associated with these groups is essential to the welfare of the Commonwealth. The collection, analysis, and dissemination of intelligence are critical to preventing terrorist events. After the September 11 terrorist attacks, law enforcement agencies were forced to meet the informational demands created by the increased focus on terrorism. The flow of intelligence received by the Criminal Intelligence Division (CID) concerning terrorist threats and targets increased considerably. In response to the growing demand for intelligence, the Virginia Fusion Center (VFC) was created. Operation of the VFC greatly enhances the department’s abilities to collect, analyze, and disseminate terrorism-related intelligence information in a more efficient and effective manner.
  Alignment to Agency Goals
  • Agency Goal: Ensure the safety and security of citizens and their property.
  • Agency Goal: Provide available department resources to requesting law enforcement agencies.
  • Agency Goal: Ensure the safety, security, and high morale of department personnel.
  • Agency Goal: We will strengthen the culture of preparedness across state agencies, their employees and customers.
  Objective Strategies
  • Fully staff the Virginia Fusion Center.
  • Ensure all personnel assigned to conduct intelligence analysis are well-trained in their job duties.
  • Seek funding for additional sworn personnel to support the Joint Terrorism Task Forces.
  • Seek funding for additional analytical positions in the field to support localities and the Virginia Fusion Center.
  • Seek funding to create the Homeland Security Division.
  Objective Measures
  • Number of intelligence products disseminated
    Measure Class:

    Other

    Measure Type:

    Output

    Measure Frequency:

    Quarterly

    Preferred Trend:

    Maintain

    Frequency Comment: Fiscal Year

    Measure Target Value:

    103

    Date:

    6/30/2012

    Measure Target Description: Disseminate at least 103 new or amended intelligence products to local, state and federal agencies in each quarter of FY2011 and FY2012.

    Data Source and Calculation: The Criminal Intelligence Division tracks the number of intelligence products disseminated to department personnel and other law enforcement agencies.

• Factors Impacting the Products and/or Services:
  The HEAT Program is dependent on funding from the insurance industry. If funding is reduced or eliminated, the HEAT Program will be adversely impacted.
• Anticipated Changes to the Products and/or Services
  The department does not anticipate any changes to the products and/or services of this service area.
• Listing of Products and/or Services
  • Crime prevention programs
  • HEAT Hotline and award program
  • Public service announcements and training materials
  • Training for local law enforcement personnel
  • Recognition program for law enforcement officers
  • Bait car loan program

• Reduce the number of motor vehicle thefts in Virginia.
  Objective Description
  The reduction of motor vehicle theft in Virginia is essential to ensuring the safety and security of citizens and their property. The average value of motor vehicle thefts in Virginia each year is $111,400,556 (based on a five-year average). Motor vehicle theft also endangers public safety. For example, motor vehicle theft suspects frequently flee from law enforcement personnel at high speeds. In addition, victims of carjackings may be seriously injured or killed.
  Alignment to Agency Goals
  • Agency Goal: Ensure the safety and security of citizens and their property.
  • Agency Goal: Provide available department resources to requesting law enforcement agencies.
  Objective Strategies
  • Monitor the HEAT Program to ensure operational effectiveness.
  Objective Measures
  • Number of Vehicle Identification Number (VIN) etching sessions and/or auto theft training sessions presented by HEAT personnel
    Measure Class:

    Other

    Measure Type:

    Output

    Measure Frequency:

    Annual

    Preferred Trend:

    Maintain

    Measure Baseline Value:

    31

    Date:

    12/31/2008

    Measure Baseline Description: The department conducted 31 VIN etching sessions and training sessions in CY2008.

    Measure Target Value:

    31

    Date:

    6/30/2012

    Measure Target Description: Conduct 31 VIN etching sessions and/or auto theft training sessions in FY2011 and FY 2012.

    Data Source and Calculation: Records on VIN etching sessions and training sessions are maintained by the HEAT Section.

• Factors Impacting the Products and/or Services:
  This service area is adversely impacted by manpower shortages. The BCI Special Agent Staffing Model was developed to determine staffing needs and is based on documented workload in each field office. This staffing model indicates the Bureau of Criminal Investigation needs one additional special agent and four additional first sergeants in order to accommodate current drug enforcement workload.
• Anticipated Changes to the Products and/or Services
  There has been a dramatic increase in methamphetamine and clandestine laboratory seizures throughout Virginia. The state’s resources are taxed with the investigation of drug offenses, including heroin, powder and crack cocaine, OxyContin, Ecstasy, and marijuana. Additional personnel are necessary to identify, apprehend and prosecute those participating in the methamphetamine trade.
• Listing of Products and/or Services
  • Drug investigation
  • Multi-jurisdictional task force support
  • Money laundering investigation
  • Marijuana eradication
  • Pharmaceutical diversion investigation
  • Methamphetamine laboratory response and investigation

• Continue to enforce drug laws in Virginia.
  Objective Description
  The Drug Enforcement Section (DES) was established to provide full-time attention to the enforcement of drug laws in Virginia, and is committed to supporting local law enforcement agencies in their efforts. DES has in excess of 100 special agents across the Commonwealth responsible for performing operational narcotics enforcement investigations, including special undercover, wire intercept and marijuana eradication efforts. DES also routinely assists with federal and local law enforcement narcotics investigations.
  Alignment to Agency Goals
  • Agency Goal: Ensure the safety and security of citizens and their property.
  • Agency Goal: Strive to eliminate illegal drug use within Virginia.
  • Agency Goal: Provide available department resources to requesting law enforcement agencies.
  Objective Strategies
  • Seek funding to increase staffing up to levels recommended by the Bureau of Criminal Investigation Special Agent Staffing Model.
  • Develop the Law Enforcement Activity Management System.
  • Seek funding to augment support personnel in BCI.
  • Improve the Central Criminal Repository and Support Systems.
  Objective Measures
  • Number of drug arrests made by Bureau of Criminal Investigation (BCI) personnel, including task forces and specialty units
    Measure Class:

    Other

    Measure Type:

    Output

    Measure Frequency:

    Quarterly

    Preferred Trend:

    Up

    Measure Target Value:

    1713

    Date:

    6/30/2012

    Measure Target Description: Have BCI personnel, including task forces and specialty units, make at least 1,713 drug arrests in each quarter of FY2011 and FY2012.

    Data Source and Calculation: Information pertaining to the number of drug arrests made is maintained in the department's Field Activity Computerized Tracking System (FACTS). The arrests codes counted include 2800 (Drugs: Manufacture, Sale, Distribution), 2801 (Drugs: Possession) and 2802 (Drugs: Other).

• Factors Impacting the Products and/or Services:
  This service area is adversely impacted by manpower shortages. The BCI Special Agent Staffing Model was developed to determine staffing needs and is based on documented workload in each field office. This staffing model indicates the Bureau of Criminal Investigation needs 43 additional special agents and eight additional first sergeants in order to accommodate workload in the General Investigations Section.
  
  The Computer Evidence Recovery Section (CERS) provides assistance to local, state and federal law enforcement agencies with on-scene execution of search warrants for computer-related evidence, evidence recovery through forensic examination, and quarterly training classes in computer search and seizure. In 2008, the CERS assisted with 109 investigations involving 24,973 gigabytes of data on 438 computers and other pieces of digital evidence. The CERS needs additional staffing to support current workload demands.
• Anticipated Changes to the Products and/or Services
  Over the past decade, the use of computers and the Internet has grown at an unprecedented rate. Unfortunately, this growth has been accompanied by the emergence of computer crime. It is anticipated that the department will face an increasing incidence of computer crime, including threats, child pornography, fraud, gambling, extortion, and identity theft. The department must also contend with an entirely new set of criminal activity that targets computer networks themselves. Included in this category are such crimes as hacking, releasing viruses, and shutting down computers by flooding them with unwanted information. The investigation of computer crime is complex and requires extensive training. The department will need to devote personnel and training resources to ensure it can meet the increasing demand for this service.
  
  The growth of gang violence and the proliferation of gangs into smaller cities and rural areas in recent years have focused public attention on the gang problem, making it an increasingly significant social policy issue. Some jurisdictions have disorganized groups of homegrown neighborhood gangs that participate in a variety of criminal activities. In other jurisdictions, there has been an increase in the number of nationally recognized street gangs. These gangs are involved in criminal activities including firearms trafficking, auto theft, drug distribution, murder, rape, robbery, kidnapping, assault, extortion, carjacking, and drive-by shootings. A recurring theme in gang activity is the propensity toward violence. The proliferation of gangs in Virginia poses a real threat to public safety. The Department of State Police needs to devote additional manpower to effectively address this threat.
  
  Identity theft is one of the fastest growing crimes in the nation. It is a crime that harms both consumers and businesses. Identity theft is a significant and growing problem in Virginia. In 2008, there were 6,349 victims of identity theft in Virginia, ranking the state 22nd in the nation based on the number of identity theft victims per 100,000 population. Identity theft causes significant economic and emotional injury; the department needs additional manpower to aggressively combat this crime.
• Listing of Products and/or Services
  • General criminal investigation
  • Intelligence collection, analysis, and dissemination
  • Arson investigation
  • Bomb response, investigation, and disposal
  • High technology crime investigation
  • Polygraph examination
  • Crime scene examination
  • Computer evidence recovery
  • Wire intercept
  • Financial crime investigation
  • Elected official investigation
  • White collar crime investigation
  • Fugitive investigation
  • Surveillance
  • Terrorism Hotline
  • Van Loan Program
  • Police shooting investigation

• To investigate and solve crimes in Virginia.
  Objective Description
  The department is committed to providing the highest level of investigative service to the citizens of Virginia and local, state, and federal law enforcement agencies. This service includes general investigations and specialized investigations involving arson, bomb threats, white collar crime, high technology crimes, computer evidence recovery, crime scene examination, fugitive apprehension, auto theft, surveillance, polygraph examination, and financial crimes. The provision of high-quality investigative services should result in the expeditious apprehension and successful prosecution of criminal suspects.
  Alignment to Agency Goals
  • Agency Goal: Ensure the safety and security of citizens and their property.
  • Agency Goal: Provide available department resources to requesting law enforcement agencies.
  • Agency Goal: We will strengthen the culture of preparedness across state agencies, their employees and customers.
  Objective Strategies
  • Seek funding to increase staffing up to levels recommended by the Bureau of Criminal Investigation Special Agent Staffing Model.
  • Seek funding to augment support personnel in BCI.
  • Monitor crime investigation and intelligence operations to ensure operational effectiveness.
  • Develop the Law Enforcement Activity Management System.
  • Seek funding for additional analytical positions in the field to support localities and the Virginia Fusion Center.
  • Improve the Central Criminal Repository and Support Systems.
  • Replace and enhance the statewide Incident-Based Reporting System.
  • Upgrade the Automated Fingerprint Identification System (AFIS).
  Objective Measures
  • Number of non-drug arrests made by BCI personnel, including task forces and specialty units
    Measure Class:

    Other

    Measure Type:

    Output

    Measure Frequency:

    Quarterly

    Preferred Trend:

    Up

    Measure Baseline Value:

    1034

    Date:

    12/31/2008

    Measure Baseline Description: BCI personnel made an average of 1,034 non-drug arrests in each quarter of CY2008.

    Measure Target Value:

    1034

    Date:

    6/30/2012

    Measure Target Description: Have BCI personnel, including task forces and specialty units, make at least 1,034 non-drug arrests per quarter in FY2011 and FY2012.

    Data Source and Calculation: Information pertaining to the number of arrests is maintained in the department's Field Activity Computerized Tracking System (FACTS). The arrests codes counted exclude 2800 (Drugs: Manufacture, Sale, Distribution), 2801 (Drugs: Possession) and 2802 (Drugs: Other).

• Factors Impacting the Products and/or Services:
  In recent years, the Department of State Police has seen its workload increasing dramatically, while its manpower resources have remained relatively stagnant. In order to effectively accomplish its mission, the department must be adequately staffed. Significant increases in manpower are clearly justified by department staffing studies and workload increases. Population, registered vehicles, and vehicle miles traveled have all risen sharply. These, in turn, have created an increased demand for law enforcement services. There are also critical issues in public safety that the department must have adequate staffing to address. These issues include highway safety, terrorism, Internet crimes against children, illegal firearms purchases, sex offenders and identity theft.
  
  The Trooper Allocation and Distribution Model indicates the Bureau of Field Operations needs 324 additional troopers and 25 additional sergeants in order to accommodate current workload. Overall, the department's authorized strength for uniform patrol is 349 positions less than staffing levels recommended by the approved staffing study. This situation is exacerbated by factors that have prevented the department from filling all authorized sworn positions. In order to accommodate budget shortfalls caused by the rising cost of gasoline, vehicles, and insurance, the department has been forced to leave a number of authorized sworn positions vacant. These vacancies have an adverse impact on both public safety and officer safety.
• Anticipated Changes to the Products and/or Services
  The increased manpower needs identified by the department’s staffing methodologies are clearly supported by demographic and workload changes in Virginia. From 1980 to 2008, the population in Virginia increased 45.3 percent. This population increase sparked a dramatic growth in traffic in Virginia. The number of registered vehicles in the state continues to increase. Between 1998 and 2008, this number increased 31 percent. As the number of registered vehicles has increased, the number of vehicle miles traveled has also risen. Between 1998 and 2008, this number increased 7.9 percent. There were 135,282 motor vehicle crashes reported by law enforcement during 2008. As a result of these crashes, 821 people were killed and 69,130 were injured. As the population continues to expand with additional licensed drivers added, and as more registered vehicles are added to the highways with increased miles traveled, crash investigations will continue to demand increased law enforcement services.
  
  At current staffing levels, the department is unable to conduct an adequate level of preventive patrol and enforcement. This lack of patrol visibility, particularly on the interstates, is an ongoing source of citizen complaints. Inadequate staffing has also limited the number of traffic safety and crime prevention programs conducted. If population and workload growth continue at current levels, the level of service provided to the citizens of Virginia by the State Police will continue to degrade.
• Listing of Products and/or Services
  • Preventive patrol
  • Response to calls for service
  • Enforcement of criminal and traffic laws
  • Sex offender monitoring
  • Motor vehicle crash investigation and accident reconstruction
  • Aircraft crash investigation
  • Traffic control
  • Highway safety education/crime prevention
  • Civil disturbance/disaster response

• We will enhance public safety by investigating and successfully closing cases concerning sex offenders who fail to register in accordance with the Code of Virginia.
  Objective Description
  Protecting the citizens of Virginia from known sex offenders is a critical public safety function. After sex offenders are released from prison, they must register with the state and notify officials regarding their new address within ten days of any move. However, there is growing concern regarding the accuracy of information in the Sex Offender Registry. The accuracy of the registry relies on sex offenders complying with Title 9.1. It is clear that some of these offenders do not want to comply with the provisions of this Title. This lack of compliance creates a registry which is replete with inaccurate information on the correct location or status of sex offenders in the Commonwealth. In order to ensure that these sex offenders comply with the provisions of Title 9.1, the department is taking a proactive approach to physically verify the accuracy of information being furnished by these individuals. Additional resources have been committed to monitoring and prosecuting sex offenders who fail to comply with state laws. Increasing the number of trooper positions dedicated solely to this purpose will provide quick and in-depth investigations of sex offenders.
  Alignment to Agency Goals
  • Agency Goal: Ensure the safety and security of citizens and their property.
  Objective Strategies
  • Seek funding to add troopers to the Sex Offender Investigative Unit.
  • Enhance the core Sex Offender Registry System.
  • Develop the Law Enforcement Activity Management System.
  • Improve the Central Criminal Repository and Support Systems.
  • Replace and enhance the Central Criminal History Application.
  • Replace and enhance the statewide Incident-Based Reporting System.
  • Upgrade the Automated Fingerprint Identification System (AFIS).
  Objective Measures
  • Percentage of the investigations successfully closed involving sex offenders failing to register
    Measure Class:

    Governor's Key

    Measure Type:

    Outcome

    Measure Frequency:

    Quarterly

    Preferred Trend:

    Up

    Key Summary: We will increase the percentage of the investigations successfully closed involving sex offenders failing to register to 89.3 percent in each quarter of FY2011 and FY2012.

    Frequency Comment: Fiscal Year

    Measure Target Value:

    89.3

    Date:

    6/30/2012

    Measure Target Description: Increase the percentage of cases successfully closed involving sex offenders who fail to register to 89.3 percent in each quarter of FY2011 and FY2012.

    Long-range Measure Target Value:

    89.3

    Date:

    6/30/2014

    Long-range Measure Target Description: Increase the percentage of cases successfully closed involving sex offenders who fail to register to 89.3 percent in each quarter of FY2013 and FY2014.

    Data Source and Calculation: Information pertaining to the number of closed cases involving sex offenders failing to register is maintained in the department’s Field Activity Computerized Tracking System (FACTS). The percentage is calculated by dividing the number of closed, unfounded and inactive-warrant on file cases each quarter by the total number of cases opened that quarter. Cases recorded after the reporting date each quarter are updated the following quarter.

• We will improve the response to citizens requesting police services to ensure the safety of victims and to increase the likelihood of apprehending offenders.
  Objective Description
  Responding to citizens in need of police services is a vital function of the Department of State Police. Crime victims and citizens who have been involved in motor vehicle crashes deserve the highest level of service from the department. This service encompasses assistance received from the dispatcher or call-taker, timeliness of response, assistance provided on-scene, follow-up investigation, professional competence, fairness, and overall quality of service.
  Alignment to Agency Goals
  • Agency Goal: Ensure the safety and security of citizens and their property.
  • Agency Goal: Promote the safe and orderly flow of traffic on Virginia’s highways.
  • Agency Goal: Strive to eliminate illegal drug use within Virginia.
  • Agency Goal: Provide available department resources to requesting law enforcement agencies.
  Objective Strategies
  • Seek funding to increase staffing up to levels recommended by the Trooper Allocation and Distribution Model.
  • Seek funding to convert CVEO positions to troopers.
  • Reassign all canine handlers, tactical team members, and divers to the Homeland Security Division and seek funding to add troopers to backfill vacated positions.
  • Seek funding to augment support personnel in BFO.
  • Monitor uniform patrol operations to ensure operational effectiveness.
  • Seek funding to compensate exempt, sworn employees for overtime with pay in lieu of leave.
  • Develop the Law Enforcement Activity Management System.
  • Improve the Central Criminal Repository and Support Systems.
  • Replace and enhance the Central Criminal History Application.
  • Enhance the core Sex Offender Registry System.
  • Continue implementing the Statewide Agencies Radio System.
  • Replace and enhance the statewide Incident-Based Reporting System.
  • Enhance the Computer-Aided Dispatch System and the Mobile Server System.
  • Upgrade the Automated Fingerprint Identification System (AFIS).
  Objective Measures
  • Percentage of crime victims and individuals involved in traffic accidents who rate their experience with the department as "Very Good" or "Excellent"
    Measure Class:

    Governor's Key

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Up

    Key Summary: We will increase the percentage of crime victims and individuals involved in traffic accidents who rate their experience with the department as "Very Good" or "Excellent" at 82.3 percent of survey respondents in CY2011 and CY2012.

    Frequency Comment: Survey respondents are selected from individuals who received service from the department in the first quarter of the calendar year. Surveys are disseminated in October. Survey responses are analyzed in December and results are available in January.

    Measure Target Value:

    82.3

    Date:

    12/31/2011

    Measure Target Description: Receive an overall quality rating of "Excellent" or "Very Good" from at least 82.3 percent of survey respondents in CY2010 and CY2011.

    Long-range Measure Target Value:

    82.3

    Date:

    12/31/2013

    Long-range Measure Target Description: Receive an overall quality rating of "Excellent" or "Very Good" from at least 82.3 percent of survey respondents in CY2012 and CY2013.

    Data Source and Calculation: The Office of Performance Management and Internal Controls conducts an annual citizen survey to determine the level of customer satisfaction with department operations. Survey questions are designed to solicit information regarding assistance received from the dispatcher or call-taker, timeliness of response, assistance provided on-scene, follow-up investigation, professional competence, fairness, and overall quality of service. Survey respondents are randomly selected from citizens involved in accidents reported to the State Police during the first quarter of the year (excluding fatalities). In addition, all victims of selected, non-violent crimes reported to the State Police during the first quarter of the year are surveyed. In order to fairly represent results, survey questions marked “Not Applicable” or left blank are not included in the calculations.

• We will decrease the response time to citizen calls for service.
  Objective Description
  Prompt response to citizens' request for emergency law enforcement services is essential to ensuring the safety of citizens and their property. In traffic crashes, quick response by law enforcement facilitates the removal of disabled vehicles and debris from the roadway. Clearing the roadway quickly helps restore the normal flow of traffic and reduces secondary crashes caused by traffic congestion associated with the crash. In criminal incidents, the prompt response by law enforcement personnel enhances citizen safety and increases the likelihood of a successful investigation.
  Alignment to Agency Goals
  • Agency Goal: Ensure the safety and security of citizens and their property.
  • Agency Goal: Promote the safe and orderly flow of traffic on Virginia’s highways.
  • Agency Goal: Strive to eliminate illegal drug use within Virginia.
  Objective Strategies
  • Seek funding to increase staffing up to levels recommended by the Trooper Allocation and Distribution Model.
  • Reassign all canine handlers, tactical team members, and divers to the Homeland Security Division and seek funding to add troopers to backfill vacated positions.
  • Seek funding to compensate exempt, sworn employees for overtime with pay in lieu of leave.
  • Seek funding to convert CVEO positions to troopers.
  • Seek funding to augment support personnel in BFO.
  • Monitor uniform patrol operations to ensure operational effectiveness.
  • Continue implementing and Statewide Agencies Radio System.
  • Enhance the Computer-Aided Dispatch System and the Mobile Server System.
  Objective Measures
  • Average response time to emergency calls
    Measure Class:

    Governor's Key

    Measure Type:

    Outcome

    Measure Frequency:

    Quarterly

    Preferred Trend:

    Down

    Key Summary: We will decrease the average response time to emergency calls to 16.7 minutes in each quarter of FY2011 and FY2012.

    Frequency Comment: Fiscal Year

    Measure Target Value:

    16.7

    Date:

    6/30/2012

    Measure Target Description: Decrease the average response time to 16.7 minutes in FY2011 and FY2012.

    Long-range Measure Target Value:

    16.7

    Date:

    6/30/2014

    Long-range Measure Target Description: Decrease the average response time to 16.7 minutes in FY2013 and FY2014.

    Data Source and Calculation: The response time is calculated from the time an incident is entered into the Computer-Aided Dispatch system until the time a unit arrives at the scene. Only incidents that meet the following criteria are included: 1) The incident is entered by the communications center; 2) The primary unit is marked on scene with the dispatcher; 3) The call type is an emergency priority; 4) The call is handled by a unit assigned to one of the BFO areas. Calls handled by Medflight are not included. Times are displayed in minutes and tenths of a minute format.

• Enhance highway safety by aggressively enforcing traffic laws.
  Objective Description
  The department is responsible for patrolling over 64,000 miles of roadways and interstate highways throughout Virginia. Uniformed personnel aggressively enforce traffic laws to reduce the incidence and severity of crashes.
  Alignment to Agency Goals
  • Agency Goal: Ensure the safety and security of citizens and their property.
  • Agency Goal: Promote the safe and orderly flow of traffic on Virginia’s highways.
  Objective Strategies
  • Seek funding to increase staffing up to levels recommended by the Trooper Allocation and Distribution Model.
  • Reassign all canine handlers, tactical team members, and divers to the Homeland Security Division and seek funding to add 109 troopers to backfill vacated positions.
  • Seek funding to convert CVEO positions to troopers.
  • Seek funding to compensate exempt, sworn employees for overtime with pay in lieu of leave.
  • Seek funding to augment support personnel in BFO.
  • Monitor uniform patrol operations to ensure operational effectiveness.
  • Continue implementing the Statewide Agencies Radio System.
  • Enhance the Computer-Aided Dispatch System and Mobile Server System.
  Objective Measures
  • Average cost to handle a speed violation
    Measure Class:

    Productivity

    Measure Frequency:

    Quarterly

    Preferred Trend:

    Maintain

    Frequency Comment: Fiscal Year

    Measure Baseline Value:

    16.30

    Date:

    6/30/2009

    Measure Baseline Description: In FY2009, the average cost to handle a speed violation was $16.30.

    Measure Target Value:

    16.96

    Date:

    6/30/2012

    Measure Target Description: The department will maintain the average cost to handle a speed violation at $16.63 in FY2011 and $16.96 in FY2012.

    Data Source and Calculation: The number of hours spent handling speed violations (primes and assists) is multiplied by the average hourly cost of a trooper. This figure is divided by the number of speed violation incidents to obtain the average cost for handling a speed violation incident. The average hourly cost of a trooper is based on the mid-range cost of a senior trooper (year two) and includes total costs for personal services. Costs for contractual services, supplies and materials, continuous charges and equipment are not included. Data on speed violations is contained in the department's Weekly Activity Report System.

• Factors Impacting the Products and/or Services:
  Population, registered vehicles, and vehicle miles traveled have all risen sharply. These, in turn, have created an increased demand for motorist assistance services. Additional motorist assistance aides are needed in several areas to accommodate current workload demands.
• Anticipated Changes to the Products and/or Services
  The department does not anticipate any changes to the products or services of this service area.
• Listing of Products and/or Services
  • Observation of criminal activity or traffic violations
  • Removal of disabled vehicles from the roadway
  • Assistance to motorists with mechanical problems
  • Assistance to motorists at crash sites
  • Assistance to motorists needing directions and other services
  • Provision of first aid/CPR at crash sites or other medical emergencies on the roadways until the arrival of medical personnel

• Improve highway safety by providing assistance to motorists.
  Objective Description
  Civilian motorist assistance aides assist in the removal of disabled and abandoned motor vehicles from the roadways, thereby reducing the potential of traffic crashes, while freeing sworn employees to perform duties that require law enforcement authority.
  Alignment to Agency Goals
  • Agency Goal: Ensure the safety and security of citizens and their property.
  • Agency Goal: Promote the safe and orderly flow of traffic on Virginia’s highways.
  Objective Strategies
  • Monitor motorist assistance operations to ensure operational effectiveness.
  • Seek funding for additional motorist assistance aides.
  Objective Measures
  • Number of assists provided by motorist assistance aides
    Measure Class:

    Other

    Measure Type:

    Output

    Measure Frequency:

    Quarterly

    Preferred Trend:

    Maintain

    Frequency Comment: Fiscal Year

    Measure Baseline Value:

    11165

    Date:

    6/30/2009

    Measure Baseline Description: The motorist assistance aides performed an average of 11,165 motorist assists in each quarter of FY2009.

    Measure Target Value:

    11165

    Date:

    6/30/2012

    Measure Target Description: Have motorist assistance aides provide at least 11,165 assists to motorists in each quarter of FY2011 and FY2012.

    Data Source and Calculation: Data regarding motorist assistance is maintained in the Motorist Assistance System. This system is designed to collect information on assistance rendered by the motorist assistance aides.

• Factors Impacting the Products and/or Services:
  This service area is impacted by manpower shortages. The BCI Special Agent Staffing Model was developed to determine staffing needs and is based on documented workload in each field office. This staffing model indicates the General Investigations Section needs 43 additional special agents in order to accommodate current workload.
  
  Insurance fraud investigation is a complex process that requires extensive training. The transfer or promotion of special agents trained to investigate insurance fraud adversely impacts this service area.
• Anticipated Changes to the Products and/or Services
  The Insurance Fraud Program Service Area is dependent on funding from the insurance industry. If funding is reduced or eliminated, the department's ability to combat insurance fraud would be severely diminished.
• Listing of Products and/or Services
  • Insurance fraud investigation
  • Insurance fraud trend analysis
  • Training of criminal justice personnel
  • Public service announcements and training materials
  • Insurance Fraud Hotline and award program

• Decrease insurance fraud in Virginia.
  Objective Description
  It has been estimated that insurance fraud costs each insured Virginia citizen approximately $1,000 in additional insurance premiums annually and adds as much as $200 to the cost of good and services. The department is dedicated to reducing the impact of fraudulent insurance claims on the law-abiding citizens of Virginia.
  Alignment to Agency Goals
  • Agency Goal: Ensure the safety and security of citizens and their property.
  • Agency Goal: Provide available department resources to requesting law enforcement agencies.
  Objective Strategies
  • Seek funding to increase staffing up to levels recommended by the Bureau of Criminal Investigation Special Agent Staffing Model.
  • Monitor the Insurance Fraud Program to ensure operational effectiveness.
  • Develop the Law Enforcement Activity Management System.
  • Improve the Central Criminal Repository and Support Systems.
  Objective Measures
  • Percentage of investigations successfully closed involving insurance fraud and related offenses
    Measure Class:

    Other

    Measure Type:

    Output

    Measure Frequency:

    Quarterly

    Preferred Trend:

    Maintain

    Frequency Comment: Fiscal Year

    Measure Baseline Value:

    65.5

    Date:

    6/30/2009

    Measure Baseline Description: In FY2009, the department closed 65.5 percent of cases opened that year.

    Measure Target Value:

    65.5

    Date:

    6/30/2012

    Measure Target Description: Successfully close at least 65.5 percent of cases opened for insurance fraud and related offenses in FY2011 and FY2012.

    Data Source and Calculation: Case information is collected in the Insurance Fraud portion of the department’s Field Activity Computerized Tracking System (FACTS). The percentage is calculated by dividing the number of closed, unfounded and inactive-warrant on file cases each year by the total number of cases opened that year.

• Factors Impacting the Products and/or Services:
  Products and services of this service area are impacted by a number of factors, including staffing, vehicle changes made by automobile manufacturers, technological changes, changes to the Code of Virginia, and changes in federal guidelines.
• Anticipated Changes to the Products and/or Services
  In 2008, approximately 7,688,000 vehicle safety inspections were performed at Virginia inspection stations. A record of each inspection is recorded in the form of an Inspection Certification Receipt or a Rejection Receipt. These receipts are mailed to the department by inspection stations on a monthly basis. Information on the receipts is used in law enforcement investigations, as evidence in court, and to manage the Vehicle Safety Inspection Program. Currently, these receipts are handled manually. Due to the tremendous volume of receipts, the department needs to acquire a system to automate vehicle inspection receipts.
• Listing of Products and/or Services
  • Administration of Motor Vehicle Safety Inspection Program
  • Preparation and distribution of the Safety Inspection Manual
  • Administration of licensing program for stations and inspectors
  • Distribution and tracking of inspection stickers
  • Administration of the Inter-Departmental and Intra-Departmental Safety Program

• Ensure the integrity of the Motor Vehicle Safety Inspection Program by conducting periodic visits of inspection stations.
  Objective Description
  The Motor Vehicle Safety Inspection Program cannot be effective without ensuring that individual stations and inspectors conduct thorough inspections in accordance with established inspection standards. Stations must be periodically visited to ensure inspection and recordkeeping requirements are met.
  Alignment to Agency Goals
  • Agency Goal: Ensure the safety and security of citizens and their property.
  • Agency Goal: Promote the safe and orderly flow of traffic on Virginia’s highways.
  Objective Strategies
  • Monitor vehicle safety inspections to ensure operational effectiveness.
  • Automate the Motor Vehicle Inspection Program (MVIP).
  Objective Measures
  • Number of station visits conducted
    Measure Class:

    Other

    Measure Type:

    Output

    Measure Frequency:

    Quarterly

    Preferred Trend:

    Maintain

    Frequency Comment: Fiscal Year

    Measure Target Value:

    8679

    Date:

    6/30/2012

    Measure Target Description: Have Safety Division personnel conduct at least 8,679 inspection station visits per quarter in FY2011 and FY2012.

    Data Source and Calculation: Data concerning inspection station visits by Safety Division personnel is maintained in the Weekly Activity Report System. At least one visit per station is required every 45 days.

• Factors Impacting the Products and/or Services:
  In order to accomplish its mission and accommodate increased workload, the department needs to increase manpower to levels recommended by approved staffing models. This will require adding approximately 100 troopers per year for six years. The addition of these troopers will have a significant impact on products and services in the Administrative and Support Service Area, including human resource management, training, communications, and equipment.
• Anticipated Changes to the Products and/or Services
  The addition of 618 new sworn employees at a rate of 100 new positions per year will have a significant impact on workload in the Administrative and Support Service Area. Additional support personnel will be required in the Finance, Personnel, Property and Logistics, and Training Divisions to accommodate the increased workload. Without additional staffing, support services will degrade.
• Listing of Products and/or Services
  • Preparing, monitoring and accounting for the annual operating budget
  • Administration of employment practices, benefits, and classification and compensation
  • Property management
  • Preparing and equipping newly acquired vehicles with law enforcement equipment
  • Provision of entry-level, in-service, and specialty training
  • Coordination of training provided through outside sources
  • Drug Abuse Resistance Education (DARE) training
  • Procurement, distribution and storage of agency supplies and equipment
  • Production of printed materials
  • Distribution of mail
  • Administration of the Military Surplus Program

• Ensure that resources are used efficiently and programs are managed effectively, and in a manner consistent with applicable state and federal requirements.
  Objective Description
  The Superintendent of State Police is responsible for the efficient and effective use of agency resources. These resources must be used in accordance with state and federal requirements. State agencies in Virginia use performance measurement to help ensure that state resources are used efficiently and state programs are managed effectively.
  Alignment to Agency Goals
  • Agency Goal: Continually seek ways to deliver the most cost-effective and efficient law enforcement services possible.
  Objective Strategies
  • Monitor emergency preparedness, financial management, government procurement, human resources, and information technology to ensure efficient use of resources and effective management of programs.
  • Improve the Central Criminal Repository and Support Systems.
  Objective Measures
  • Percentage of administrative measures marked as "meets expectations" (green indicator) for the agency
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Up

    Measure Baseline Value:

    66.7

    Date:

    6/30/2009

    Measure Baseline Description: For FY2009, the department had 66.7 percent of administrative measures marked as "meets expectations."

    Measure Target Value:

    100

    Date:

    6/30/2012

    Measure Target Description: Increase percentage of administrative measures marked as "meets expectations" to 100 percent in FY 2011 and FY2012.

    Data Source and Calculation: Data Source - There are currently 13 administrative measures organized into five categories. Each measure has a different data source. Agencies should refer to the administrative data source information table to locate the data source for each measure. The table is located in Virginia Performs / Agency Planning and Performance / Administrative Measures. Calculation - Agencies select the appropriate colored indicator (green, yellow, red) for each measure, depending on results. A gray indicator is used for measures where data are unavailable. The agency administrative measure is the percent of the administrative measures that have a green indicator (meets expectation). Exclude items with a gray indicator from the calculation.